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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:
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Reference: https://trailheadacademy.salesforce.com/certificate/exam-communications-cloud-ap---AP-203
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Salesforce Communications Cloud Accredited Professional (AP) Sample Questions:
ABC communication is using communication cloud for managing its product catalog. The inventory maintains SKUs and enter data related to SKUs. A consultant is analyzing options to sync the SKU data with communication cloud EPC products in the product catalog.
Which communication cloud feature should consultant recommend for this use case to minimize the customer issue
- A. Create a custom trigger to insert product and related records in the product catalog, Export data related attribute from inventory management system in .csv format and related records in the product catalog.
- B. Integrate communication cloud with the inventory management system using CPQ API getCartProducts. The inventory management system expose EPC API to create product and create records in the product Catalog.
- C. Export the SKU data as product and attribute from the inventory management system in .csv format, create a custom object to ......trigger on custom object to insert product and related records in the product catalog.
- D. Integrate communication cloud with inventory management system using enterprise product catalog REST APIs. The inventory will expose the EPC API to create the product and product related records in the product catalog.
Correct Answer: D 🗳️
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Universal Connect has a requirement to capture site address for its high speed business internet offerings in order to do a serviceability check. Which two entities are used in communication cloud to capture location information?
- A. Premise
- B. Address
- C. Service Account
- D. Place
Correct Answer: C,D 🗳️
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United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost.
What are the two option to achieve the expectation?
- A. Access the entire architecture to identify application that can be decommission.
- B. Handle the complex business processes manually outside the IT landscape.
- C. Assess the entire architecture and identify ways to replicate the legacy system in Communication Cloud.
- D. Harmonize their business plan to reduce the complexity
Correct Answer: A,D 🗳️
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UC have completed migration into developer org. Now they are using partial copy sandbox. What are the two reason why consultant should recommend doing a full data load in full copy sandbox before production load?
- A. To understand how long, the data load in production should take
- B. To identify the metadata related error not previously seen with a subset of data
- C. To identify the risk of hitting governor limit with the production load
- D. To identify the data error that was not surfaced during testing with subset of data
Correct Answer: C,D 🗳️
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Universal containers (UC) is a communication service provider using commination cloud. As a part of internet order fulfillment, UC warehouse agents will use salesforce to enter a router's barcode and enter the shipping tracking number of the router. How should a Communication cloud consultant solve this requirement?
- A. Configure a Push Event Orchestration item that will receive the router's barcode number and shipping tracking number
- B. Configure a manual task Orchestration item that will launch a flow to enter the router's barcode number and shipping tracking number.
- C. Configure an Autotask Orchestration item that will automatically launch an OmniScript to enter the router's barcode number and shipping tracking number
- D. Configure a Manual Task Orchestration item that will launch an OmniScript to enter the router's barcode number and shipping tracking number
Correct Answer: D 🗳️
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