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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implementation Considerations | 20% | - Data migration considerations - Integration patterns for government systems - Security and compliance requirements - User adoption strategies |
| Topic 2: Best Practices and Governance | 10% | - Accessibility and compliance standards - Public sector implementation best practices - Performance optimization |
| Topic 3: Configuration and Customization | 15% | - Reporting and analytics for public sector - Lightning Experience customization - Workflow and approval processes - Constituent engagement portal configuration |
| Topic 4: Public Sector Data Model | 20% | - Service territory and location-based services - Case and investigation management - Permit and license object relationships - Constituent and household data model |
| Topic 5: Government Community Cloud | 20% | - Permitting and licensing capabilities - Constituent engagement features - Case management for government - GCC features and capabilities |
| Topic 6: Public Sector Solutions Overview | 15% | - Salesforce Public Sector Solutions product positioning - Key use cases and common scenarios - Government and Public Sector industry fundamentals |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
A customer has specific steps/tasks that need to be performed every time a new Business License Application comes in. The following actions must be completed:
The applicant must upload an image of their driver ' s license.
The license reviewer must perform a background check within five business/working days.
The license reviewer must enter the background check results into an external system manually within two business days of completing the background check.
The license reviewer must provide a recommendation to the approver to approve/reject the application & submit it for review.
The license reviewer may add additional steps/tasks for a particular application as needed.
Which statement is true regarding Action Plan Templates relative to the business requirements above?
- A. Action plans cannot have tasks with due dates dependent upon prior tasks within the action plan
- B. A document checklist item for an action plan template cannot be created
- C. The reviewer users cannot create their own tasks within a predefined action plan template
- D. An action plan template can be created for the business license application object, and a document checklist item for the image upload can be created
Correct Answer: D 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
The employee object has to be linked to the person account to use the Public Sector data model with the Employee data model.
How should the employee object be linked with other objects?
- A. User -- > Individual < -- Custom employee object
- B. PersonAccount -- > Individual < -- Employee.
- C. Contact -- > Individual < -- Employee
- D. PersonAccount-- > User-- > Employee
Correct Answer: B 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
A government-supported agency that helps constituents track the status of their claims is using Agentforce Public Sector. For claim assessors to review and process claims, it is crucial to see the applications ' Decision Explanation Logs.
Which component can be added to see the history of Decision Explanations for a claim?
- A. Audit Log
- B. Record History
- C. Log History
- D. Decision Explainer Log History
Correct Answer: D 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
A nonprofit organization that works for displaced and unemployed persons has seen a large number of unemployment claims and currently uses Agentforce Public Sector to set up and disperse funds. The System Administrator is responsible for setting the correct business rule using Decision Explainer for unemployment benefits.
Which two Decision Explainers can be utilized?
- A. Person Loans
- B. Car Loan
- C. Individual and business application fees
- D. Housing loan eligibility checks
Correct Answer: C,D 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
A public sector entity is looking to implement an Emergency Response management package.
Which two features are available as part of the package for Volunteer Management?
- A. Automatically update the number of registered volunteers and volunteers needed when shifts are canceled
- B. Volunteers can automatically claim reimbursements for the expenses.
- C. Chatbot for volunteers
- D. Volunteers can sign up for volunteer projects and can report time spent on volunteer activities
Correct Answer: A,D 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
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