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Reference: https://trailheadacademy.salesforce.com/certificate/exam-communications-cloud-ap---AP-203
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Salesforce Communications Cloud Accredited Professional (AP) Sample Questions:
UC telecom has requirement to allow customer to upgrade or downgrade from their existing plan from two play pack to three play packs and vise versa Which three are the key offering provided by the change of plan feature in communication cloud.
- A. Customer can choose their plan from all pricing books.
- B. History of subscription updates and traceability
- C. Supported by digital commerce API
- D. Migrating in/out from bundle offer
- E. Service Continuity
Correct Answer: B,D,E 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
A company uses as in-house legacy order management system for order fulfillment and inventory management. The order fulfillment support team complains that the items that makes callouts to the inventory management system get stuck and fail for days and manual intervention is required. The company has decided to move the industries Order management (OM) system. How would industries OM Fallout Management reduce this issue for the company.
- A. By automatically queuing the fulfillment request to retry according to fallout analysis report.
- B. By automatically balancing order processing tasks across multiple orchestration items
- C. By automatically balancing order processing tasks across multiple orchestration queues
- D. By automatically queuing the fulfillment request to retry according to predefined retry policy.
Correct Answer: D 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?
- A. Use call out to fully automate the flow so that no manual steps are required
- B. Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually
- C. Use the integration procedure to manage the various task that technician need to undertake
- D. Use data raptor to assist with integration and introduce several manual task into the flow.
Correct Answer: B 🗳️
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United Telecom has completed the high level design (HLD) phase and has information about the objects involved, data volumes, and file requirements, which three steps should a consultant take to assess the storage need on communication cloud.
- A. Analyze an external data storage system for more cost effective data storage
- B. Calculate the file and data storage required based on required data volume and file attachment requirements.
- C. Analyze the storage usage of the existing legacy system
- D. Identify the storage needs between data storage and file storage.
- E. Access the archiving strategy and determine how storage will be cleared though archiving.
Correct Answer: B,D,E 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
Universal Container had been using Communication cloud CPQ and order management for their B2B use cases. One of the critical requirement was to send a router code to their downstream system. Sending the router code depends on certain condition *if the customer is moving the internet services and is eligible for router * if the customer is moving the internet service and did not have router before * if customer is renewing the internet service and did not have a router before. Which three option should consultant recommend to meet the requirements above while optimizing order submission performance?
- A. Implement the router condition logic in the integration layer as callout task
- B. Use action type from fulfillment request lines in the callout condition task
- C. Implement the router condition logic within decomposition layer with more conditions.
- D. Map all relevant information to the Customer Facing Service (CFS)
- E. Use the Action type from Order items to the Decomposition Relationship Conditions.
Correct Answer: A,D,E 🗳️
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