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SAP C_BOSUP_90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Troubleshooting and Root Cause Analysis | - Problem resolution techniques
|
| Topic 2: SAP BusinessObjects Platform Fundamentals | - Architecture and core components
|
| Topic 3: Incident Resolution in SAP BusinessObjects | - Common issue categories
|
| Topic 4: Incident Management Processes | - Support workflow
|
| Topic 5: System Administration and Monitoring | - Monitoring tools and practices
|
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
1. What characterizes On the Job Enablement sessions?
A) They are open workshops.
B) They are chargeable add-ons.
C) They are not available to Channel partners.
D) They are workshops coordinated by the Partner Services Adviser (PSA).
2. Which of the following are features of the SAP Solution Manager? (Choose three)
A) Test Information
B) Business Case Calculation
C) Incident Management
D) Bid Management
E) The entire documentation
3. What is recommended communication behavior if a message has a long life cycle?
A) I am going to be on holiday for two weeks please wait until I get back.
B) I am the only person with this skill so it cannot be escalated.
C) Sorry for the time taken but I was working on a more important customer's issue.
D) I need to work with my manager to get a plan around how to get a solution.
4. What is a work center in the SAP Solution Manager? (Choose two)
A) A web-based access point to enhance support functions enablement
B) A user community
C) Software to monitor SAP systems
D) A tailored and role-based user environment
5. What type of reports can be produced with SAP EarlyWatch Alert?
A) Reports with or without graphics
B) Reports exclusively with graphics
C) Reports exclusively without graphics
D) Reports with animations
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A,C,E | Question # 3 Answer: D | Question # 4 Answer: A,D | Question # 5 Answer: A |






