Specialist SAP Certified Support Associate - Incident Management with SAP BusinessObjects Exam questions

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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What is SAP Solution Manager Enterprise Edition? (Choose two)

A) An enablement program for SAP partners
B) A comprehensive view on a project/release plan with all quality gates and their associated activities
C) An enablement program for SAP customers
D) A platform for realizing the value of SAP Enterprise Support

2. What does priority in incident management mean?

A) It defines the importance of the customer for SAP.
B) It is an attribute that characterizes the urgency of an issue.
C) It is an attribute of the customer's system.
D) It is an attribute of the Service Desk.

3. Which of the following deliverables is part of both Enterprise and Standard Support?

A) 24*7 support advisory interaction
B) SLA based delivery
C) Access to SAP Notes database
D) 24*7 End-to-end Root Cause Analysis

4. Which application within Root Cause Analysis should be used to add a Technical System?

A) System Conflict Resolution
B) Diagnostic Setup
C) Agent Administration
D) System Maintenance

5. A message processor decides to send a message to SAP.
What action should be taken from the Solution Manager Service desk?

A) Set the message status to In Process
B) Set the message status to Update Message with SAP
C) Select Get information for SAP and then select theText Ids to be forwarded to SAP
D) Increase the priority of the message tospeed up response time from SAP

Solutions: