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WGU Information-Technology-Management Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: IT Governance, Strategy & Ethics | 15% | - IT service management and ITIL basics - Compliance, policies, and ethics - IT alignment with business goals |
| Topic 2: IT Fundamentals & Concepts | 20% | - Information systems types and components - Role of IT in business - Data, information, and knowledge management |
| Topic 3: Networking & Infrastructure | 15% | - IT infrastructure management - Network types, protocols, and architecture - Cloud computing and virtualization |
| Topic 4: IT Security & Risk Management | 15% | - Risk assessment and mitigation - Security principles: confidentiality, integrity, availability - Threats, vulnerabilities, and controls |
| Topic 5: Systems Development & Lifecycle | 20% | - Requirements gathering and analysis - Design, implementation, and maintenance - SDLC phases and models |
| Topic 6: Data Management & Databases | 15% | - Data integrity, security, and governance - Database models and design - SQL and data querying |
WGU Information Technology Management QGC1 Sample Questions:
What is the purpose of the Internet Use portion of the IT ethics policy?
- A. To specify what a user can and cannot do with company printers
- B. To identify company branding for use in communications
- C. To specify which email messages may be read by others
- D. To improve worker productivity
Correct Answer: D 🗳️
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What is the primary purpose of regular communication between Agile teams and stakeholders?
- A. To confirm the solution aligns with evolving requirements throughout the project
- B. To define and enforce a fixed set of project requirements from the start
- C. To distribute tasks evenly and ensure team workloads are balanced
- D. To finalize documentation and lock project details early in development
Correct Answer: A 🗳️
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Which type of cybersecurity threat collects information from a system without authorization?
- A. Spyware
- B. Brute force attack
- C. Ransomware
- D. Man-in-the-middle
Correct Answer: A 🗳️
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Which protocol provides for the collection, organization, and modification of information about managed devices on IP networks?
- A. Telnet protocol (TELNET)
- B. File Transfer Protocol (FTP)
- C. Simple Network Management Protocol (SNMP)
- D. Hypertext Transfer Protocol (HTTP)
Correct Answer: C 🗳️
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Which function does a manufacturing enterprise resource planning (ERP) system support to improve internal operations?
- A. Managing team training certifications
- B. Organizing production schedules
- C. Tracking customer order delivery satisfaction
- D. Forecasting retail demand patterns
Correct Answer: B 🗳️
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