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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Project and Operations Scheduling | - Scheduling Techniques - Project Management Basics |
| Supply Chain and Inventory Management | - Supply Chain Design and Logistics - Inventory Models and Control Systems - Just-in-Time (JIT) and Lean Operations |
| Process Design and Analysis | - Process Mapping and Flow - Capacity Planning and Bottlenecks |
| Forecasting and Planning | - Demand Forecasting Methods - Aggregate Planning |
| Quality Management | - Total Quality Management (TQM) - Six Sigma and Continuous Improvement |
| Operations Management Foundations | - Operations Strategy and Competitiveness - Introduction to Operations and Productivity |
WGU Operations Management (C215, VDC2) Sample Questions:
Which concept of variation measures the central tendency of a set of data?
- A. Mean
- B. Variable
- C. Range
- D. Standard deviation
Correct Answer: A 🗳️
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Why is the marketing plan essential to the creation of the aggregate plan?
- A. Accurate cash flow objectives in the marketing plan are needed to achieve profitability levels.
- B. Research and development in the marketing plan drives new products.
- C. The actual market demand in the marketing plan is required to make adjustments to other plans.
- D. The marketing plan provides insight into operations goals and activities for the year.
Correct Answer: D 🗳️
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Which design work system minimizes repetitiveness in tasks by assigning employees the role of planning and scheduling?
- A. Job rotation
- B. Job enrichment
- C. Job entitlement
- D. Job rating
Correct Answer: B 🗳️
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Which function does marketing play in a just-in-time (JIT) organization?
- A. JIT marketing focuses on customer-driven quality.
- B. JIT marketing focuses on producer-driven quality.
- C. JIT marketing simplifies inventory flow.
- D. JIT marketing synchronizes product demand with assembly.
Correct Answer: A 🗳️
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Which two types of operations include repetitive processes?
Choose 2 answers
- A. Batch process
- B. Line process
- C. Project process
- D. Continuous process
Correct Answer: B,D 🗳️
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