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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. When is the best time to offer HP Contractual Services?

A) Anytime during the hardware lifecycle
B) At the time of the new hardware purchase
C) 10 days after the expiration of the HP base warranty
D) Upon renewal of the existing services agreement

2. What is true about HP Custom Contractual Services?

A) HP Custom Contractual Services can provide special payment terms or conditions (leasing, penalties,
etc.).
B) HP Custom Contractual Services are linked to one hardware serial number.
C) HP Custom Contractual Services requires payment made as one up-front cost for a multi-years
engagement.
D) The HP Custom Contractual Services can only be defined as one Service Level Agreement.

3. Which statement is true about the duration of the risk mitigation services?

A) Duration of services can be from 1 to 5 years, depending on hardware to support and geography.
B) Duration of services is based on warranty duration and extensions.
C) Duration of services is based on event type, depending on the hardware issue.
D) Duration of services can be from 1 to 2 years, depending on hardware to support and geography.

4. Which mobile app can be downloaded to search for the three best HP Care Pack Services for a specific
product?

A) MySalesGuide
B) HP Care Pack Central
C) HP Cirrus
D) HP Attach Widget

5. Which HP Care Pack Services option is considered a Risk Mitigation service?

A) Asset Tagging
B) Printer and Accessory Installation
C) Offsite Repairs
D) PC Tracking and Recovery

Solutions: