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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. In the Cisco Unified Contact Center Enterprise solution, which agent-initiated transfer method is not supported?

A) hookflash transfer to the Cisco Unified IP IVR
B) consult transfer to another agent
C) blind transfer to another agent
D) consult transfer to a skill group or queue

2. Which failure scenario in the Cisco Unified Contact Center Enterprise solution would stop all processing and routing of contact center calls?

A) ICM Call Router Side B fails at the same time that ICM Logger Side A fails.
B) ICM Logger Side A fails at the same time that ICM Logger Side B fails.
C) ICM Call Router Side A fails at the same time that ICM Call Router Side B fails.
D) ICM Call Router Side A fails at the same time that ICM Logger Side A fails.
E) ICM Call Router Side A fails at the same time that ICM Logger Side B fails.
F) ICM Call Router Side B fails at the same time that ICM Logger Side B fails.

3. In the Cisco Unified Contact Center Enterprise 8.0(x) solution, both WebView and Cisco Unified Intelligence Center are provided as reporting tools. Which statement is true?

A) Cisco Unified Intelligence Center 8.0(x) includes an Event Viewer tool to display system error and warnings.
B) WebView 8.0(x) does not include report templates for 15-minute-interval reports.
C) Cisco Unified Intelligence Center 8.0(x) includes stock report templates for Cisco Unified Contact Center Express.
D) WebView 8.0(x) reports can be automatically converted to Cisco Unified Intelligence Center 8.0(x) templates.

4. Which node in a Cisco Unified Contact Center Enterprise system should be used to modify contact center configuration?

A) Cisco Unified Contact Center Enterprise Peripheral Gateway
B) Cisco Unified Contact Center Enterprise Logger
C) Cisco Unified Contact Center Enterprise Administrative Server
D) Cisco Unified Contact Center Enterprise NIC
E) Cisco Unified Contact Center Enterprise Call Router

5. In a Cisco Unified Contact Center Enterprise design, the customer wants to use Session Initiation Protocol calls from its voice network carrier. Which design consideration is true for this solution?

A) Cisco Unified Border Element must be included for Session Initiation Protocol message normalization and management.
B) Additional digital signal processor resources are required in the design for Session Initiation Protocol calls.
C) Cisco Unified IP IVR must be configured for G.711 voice calls only.
D) All agent phones must be configured as Session Initiation Protocol phones.

Solutions: