Microsoft MS-220 Q&A - in .pdf

  • MS-220 pdf
  • Exam Code: MS-220
  • Exam Name: Troubleshooting Microsoft Exchange Online
  • Updated: Aug 07, 2026
  • Q & A: 107 Questions and Answers
  • Convenient, easy to study.
    Printable Microsoft MS-220 PDF Format. It is an electronic file format regardless of the operating system platform.
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  • PDF Price: $59.98

Microsoft MS-220 Value Pack
(Actual Exam Collection)

  • Exam Code: MS-220
  • Exam Name: Troubleshooting Microsoft Exchange Online
  • MS-220 Online Testing Engine
    Online Testing Engine supports Windows / Mac / Android / iOS, etc., because it is the software based on WEB browser.
  • If you purchase Microsoft MS-220 Value Pack, you will also own the free online Testing Engine.
  • Updated: Aug 07, 2026
  • Q & A: 107 Questions and Answers
  • MS-220 PDF + PC Testing Engine + Online Testing Engine
  • Value Pack Total: $119.96  $79.98
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Microsoft MS-220 Q&A - Testing Engine

  • MS-220 Testing Engine
  • Exam Code: MS-220
  • Exam Name: Troubleshooting Microsoft Exchange Online
  • Updated: Aug 07, 2026
  • Q & A: 107 Questions and Answers
  • Uses the World Class MS-220 Testing Engine.
    Free updates for one year.
    Real MS-220 exam questions with answers.
    Install on multiple computers for self-paced, at-your-convenience training.
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Schedule exam

Languages: English

Retirement date: none

This exam measures your ability to troubleshoot the following issues: mail flow; compliance and retention; mail client; Exchange Online configuration; and hybrid and migration.

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MS-220 Practice Dumps

Following is the info about the Passing Score, Duration & Questions for the Microsoft MS-220 Exam

  • Languages: English

  • The passing score: 700

Certification Topics of Microsoft MS-220 Exam

  • Troubleshoot mail flow issues (20-25%)

  • Troubleshoot Exchange Online configuration issues (15-20%)

  • Troubleshoot compliance and retention issues (25-30%)

  • Troubleshoot hybrid and migration issues (10-15%)

  • Troubleshoot mail client issues (20-25%)

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220

What is the exam cost of the Microsoft MS-220 Exam

The exam cost of the Microsoft MS-220 Certification Exam is 165 USD.

Microsoft MS-220 Exam Syllabus Topics:
SectionWeightObjectives
Troubleshoot Mail Client Issues20-25%- Troubleshoot Mobile Device Issues
  • 1. ActiveSync connectivity
  • 2. Mobile synchronization logs
  • 3. Device access rules
  • 4. ABQ list analysis
- Troubleshoot Calendaring Issues
  • 1. Calendar permissions
  • 2. Mailbox and calendar diagnostics
  • 3. Delegation issues
- Troubleshoot Calendar Sharing
  • 1. Published calendar synchronization
  • 2. External calendar sharing
- Troubleshoot Connectivity and Authentication
  • 1. Autodiscover issues
  • 2. Outlook connectivity problems
  • 3. Client access rules
  • 4. Modern authentication issues
Troubleshoot Compliance and Retention Issues25-30%- Troubleshoot Compliance Issues
  • 1. Mailbox holds and recoverable items
  • 2. eDiscovery permissions and actions
  • 3. Search and purge email messages
  • 4. Retention policies
- Troubleshoot Retention Issues
  • 1. Retention tags and actions
  • 2. Retention age calculation
  • 3. MRM diagnostics and message properties
  • 4. Retention policy application issues
- Troubleshoot Microsoft Purview Message Encryption and S/MIME
  • 1. External recipient access issues
  • 2. S/MIME troubleshooting
  • 3. Protected message handling
  • 4. Encryption and decryption issues
  • 5. Encryption-related mail flow rules
Troubleshoot Mail Flow Issues20-25%- Troubleshoot Other Mail Flow Issues
  • 1. Interpret NDR data
  • 2. Analyze attachment blocking rules
  • 3. Identify triggered transport rules
  • 4. Troubleshoot inbox rules
- Troubleshoot Microsoft Defender for Office 365 Issues
  • 1. Validate SPF, DKIM, and DMARC
  • 2. Troubleshoot anti-spam policies
  • 3. Troubleshoot quarantined messages
  • 4. Analyze spam classifications
- Troubleshoot Exchange Online Mail Flow Issues
  • 1. Troubleshoot delivery delays
  • 2. Troubleshoot send and receive issues
  • 3. Review and interpret message headers
  • 4. Review and interpret message trace results
  • 5. Analyze mail flow rules and routing policies
- Troubleshoot Mail Flow Issues with External Systems
  • 1. Troubleshoot hybrid mail flow
  • 2. Troubleshoot DNS-related issues
  • 3. Analyze SMTP protocol logs
  • 4. Troubleshoot SMTP certificate issues
  • 5. Troubleshoot SMTP relay issues
Troubleshoot Hybrid and Migration Issues10-15%- Troubleshoot Hybrid Configuration Issues
  • 1. Hybrid mail flow issues
  • 2. Free/busy sharing issues
  • 3. Remote recipient synchronization issues
  • 4. Hybrid Configuration Wizard issues
- Troubleshoot Migration Issues
  • 1. Data Consistency Score issues
  • 2. Failed migrations
  • 3. Public folder migration issues
  • 4. Migration endpoint creation issues
  • 5. Slow migrations
  • 6. Move request analysis
Troubleshoot Exchange Online Configuration Issues15-20%- Troubleshoot Provisioning Issues
  • 1. Directory synchronization issues
  • 2. Domain setup and configuration
- Troubleshoot Recipient Issues
  • 1. Address lists
  • 2. Recipient configuration
- Troubleshoot Public Folder Issues
  • 1. Mail-enabled public folders
  • 2. Hybrid public folder access
  • 3. Public folder access
- Troubleshoot Organization-wide Settings
  • 1. Address book policies
  • 2. Allowed file types
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