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HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:

1. Which hardware support service is available as an HP Care Pack Service?

A) 4-Hour 24x7 Same Day
B) 24-Hour Call to Repair
C) 8-Hour Same Business Day
D) PC Unit Exchange

2. Why should you validate the serial number on an HP notebook or desktop? (Select two.)

A) to ensure that the product is covered under warranty
B) to verify the original computer configuration
C) to enable HP applications
D) to reactivate the operating system
E) to activate pre-installed software

3. Which key should you press during bootup to access the HP BIOS Setup Configuration Utility?

A) F12
B) F1
C) F10
D) F2

4. A customer calls HP support saying his account is locked out, and the HP Credential Manager will not unlock his account. What should be the first thing you ask the customer about his user account?

A) Is it anadministrator account?
B) Is the computera member ofthecorrectdomain?
C) Is it the only account on the computer?
D) Is heusingthe correctuser name?

5. What is an important step you should take when replacing a processor?

A) Install an activation strip.
B) Use a protector plate.
C) Install processor drivers.
D) Replace the thermal grease.

Solutions: