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HP HP2-I17 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Printing Solutions and Services | - Workflow and Document Solutions
|
| Sales Skills and Objection Handling | - Consultative Selling
|
| HP Printing Portfolio Knowledge | - HP PageWide Portfolio
|
| Customer Needs Analysis | - Business Requirements Identification
|
| HP Printing Value Proposition | - Differentiators and Competitive Positioning
|
| Industry Trends and Business Drivers | - Market Trends
|
HP Selling HP Printing Hardware 2020 Sample Questions:
1. Your customer is interested in HP Care Pack services for their printers that are out of warranty. What should you tell your customer?
A) Customers with existing Managed Print Service (MPS) contracts can add Care Packs in a co-management approach.
B) Post-Warranty Care Pack services are available in one- and two-year increments.
C) Care Pack services must be purchased during the life of the warranty on the product.
D) Care Pack services can only be purchased for printers that pass inspection by HP security advisors.
2. Which HP software product provides a web-based interface to install, configure, troubleshoot, and manage both HP and non-HP networked and PC-connected print devices?
A) JetAdvantage Security Manager
B) Access Control Printing Solutions
C) Smart Document Scan Software (SD55)
D) WebJetadmin
3. The IT director at a growing international law firm tells you that the firm doesn't currently have a print security policy, even though they recently recovered from a cyberattack. The director says that the IT department focuses on infrastructure availability, not security. What should you recommend for this customer?
A) HP Managed devices with HP FutureSmart firmware
B) HP Device as-a-Service
C) HP Print Security Services
D) HP Fleet Aware support
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: A |






