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HP HP2-H28 Exam Syllabus Topics:

HP Selling HP Printing and Computing Services Sample Questions:

1. For Consumers, which HP non-repair related service offers a user advisory support helpdesk?

A) HP Smart Fix
B) HP Smart Friend
C) HP HelpMe
D) HP CallMe

2. What is the first step in selling Care and Usage Services to a Corporate, Enterprise, or Public Sector customer?

A) Understand if the customer is outsourcing their printing and personal system support, and use that to introduce the HP support value proposition.
B) Understand the customer's business drivers and define the impact of printing and personal system downtime.
C) Understand the customer's business drivers and establish from that the duration of services needed,
D) Understand the customer's business model to define when they will need support and what type of support HP can offer

3. Which statement is true about HP Services for consumers?

A) Consumers are concerned about mission critical response times for printing and computing repairs.
B) Consumers do not believe it is important to spend money on their IT.
C) Consumers want to enhance their experience; they are searching for enjoyment.
D) HP does not offer repair services for consumers.

4. Which statements are true about HP Services for Business Customers? (Select two.)

A) Defective Media Retention, Accidental Damage Protection, and Travel Coverage are not standalone services. They are designed to be sold together in a bundle
B) Defective Media Retention allows workers to back up their hard drive to the HP cloud.
C) The Data Protection service can be configured in accordance with the customer's regulatory requirements
D) Travel Coverage for PCs is a good fit for customers with a high number of mobile workers.

5. Which areas do the HP Care Pack services cover for consumers?

A) Care services only
B) Usage with HP Smart Friend only
C) Configuration, Usage, and Care
D) Deployment, Usage, and Care

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