Nokia SDM_2002001030 Q&A - in .pdf

  • SDM_2002001030 pdf
  • Exam Code: SDM_2002001030
  • Exam Name: SDM Certification - PS NSOP
  • Updated: Jul 23, 2026
  • Q & A: 160 Questions and Answers
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  • Exam Code: SDM_2002001030
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  • Exam Code: SDM_2002001030
  • Exam Name: SDM Certification - PS NSOP
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  • Q & A: 160 Questions and Answers
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Nokia SDM_2002001030 Exam Syllabus Topics:
SectionObjectives
Performance and Service Monitoring- Performance monitoring
  • 1. Alarm and event analysis
    • 2. KPI interpretation
      Network Service Operations Fundamentals- Service operation principles
      • 1. Operational processes and workflows
        • 2. Roles and responsibilities
          Operational Procedures and Best Practices- Operational standards
          • 1. Change management
            • 2. Documentation and reporting
              Customer Service and Communication- Service delivery
              • 1. Service quality management
                • 2. Customer communication
                  Network Optimization and Troubleshooting- Problem diagnosis
                  • 1. Corrective and preventive actions
                    • 2. Root cause analysis
                      Nokia SDM Certification - PS NSOP Sample Questions:

                      1. What is the usual way to address potential contractual risk?

                      A) Implement the mitigation plan.
                      B) Refuse to accept or transfer to third party.
                      C) Create a contingency reserve.
                      D) Perform a SWOT analysis


                      2. What is the key function and activities you would undertake to ensure the optimal running of the GNOC?

                      A) Create an appropriated competence development plan to identify key stake holders who are able to customize the processes of the MS Operations Model.
                      B) Apply the MS Operations Model to apply the standard FM process as much as possible and ensure there are competent people to use it.
                      C) Apply the MS Operations Model to set-up a solid PM process and ensure there enough people able to work with it.
                      D) Set-up a competent organization and ensure people are motivated.


                      3. Which are the five competence levels used in NSN?

                      A) Initial, basic, intermediate, advanced, world-class.
                      B) Beginner, basic, intermediate, advanced, professional.
                      C) Initial, basic, intermediate, professional, world-class.
                      D) Initial, basic, medium, advanced, excellent.


                      4. NSN are required under the outsourcing contract to setup a local NOC for which the location, size, people and tools are already agreed - what are the other key considerations?

                      A) NOC managers are only responsible for location, size and tools.
                      B) IT and OSS connectivity; Security system and process; Workstations; Telephones; Environmental H&S.
                      C) Security system and process, IT and OSS connectivity, LAB for HW and SW test.
                      D) IT and OSS connectivity; Air Conditioning system; Parking, Canteen.


                      5. What are the 2 main inputs for the cost baseline calculation?

                      A) Costs of local project resources, and 3rd Party services.
                      B) Subcontractor Costs and Overhead.
                      C) Subcontractor Costs and Vehicles and Tools.
                      D) Costs of Internal Resources and Costs of Direct External Workforce.


                      Solutions:

                      Question # 1
                      Answer: C
                      Question # 2
                      Answer: B
                      Question # 3
                      Answer: A
                      Question # 4
                      Answer: B
                      Question # 5
                      Answer: A

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