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Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. Which option should you useto create or configure queues?

A) Configuration > Application Appearance >Customizable Menus > System Menus
B) Configuration> Site Configuration > Configuration Settings
C) Configuration > Site Configuration > Message Bases
D) Configuration > Application Appearance > Customizable Menus > Custom Menus

2. What would you use for repetitive text with a single point of maintenance for any changes tothe text?

A) Merge field
B) Custom field
C) Variable
D) Custom object field

3. You have a requirement for an incident workspace where clicking a kind of text hyperlink should open a browser window by using the third-party URL of the loaded client. You want to implement this by using add-ins.
Which add-in should you create?

A) Global Ribbon
B) Content Pane
C) Workspace
D) Report Command
E) Workspace Ribbon

4. Which two statements are true about Oracle Service Cloud accelerators?

A) Oracle provides supportfor all accelerators.
B) They are code samples to show how integrations can be built by using the public integration capabilities of Oracle Service Cloud.
C) Theyare available at http://www.oracle.com/technetwork.
D) They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client environment free of cost.
E) The source files for all listed accelerators are available for download.

5. Which four view modes are available in the Report Editor?

A) Layout View
B) Report View
C) Data Set View
D) Graphical View
E) Database View
F) Design View

Solutions: