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EXIN ITIL 4 Foundation Sample Questions:

1. Which practice has a purpose that includes managing authentication and non-repudiation?

A) Supplier management
B) Information security management
C) Service configuration management
D) Relationship management

2. Which is the BEST example of a standard change?

A) The installation of a software application in response to a service request
B) The implementation of a critical software patch in response to a vendor security issue
C) The review and authorization of a change requested by a customer
D) The replacement of a component in response to a major incident

3. Which is the definition of an IT asset?

A) Any change of state that has significance for the management of a service
B) Any financially valuable component that contributes to a service
C) Any component that needs to be managed to deliver a service
D) Any request from a user that is a normal part of service delivery

4. What is the PRIMARY use of a change schedule?

A) To manage standard changes
B) To support the 'incident management' practice and improvement planning
C) To plan changes and help avoid conflicts
D) To manage emergency changes

5. Which of the following statements is included in the 'improve' value chain activity's purpose?

A) Ensure a shared understanding of the improvement direction for services across the organization
B) Ensure the continual improvement of practices across all value chain activities
C) Ensure services continually meet expectations for quality, costs, and time to market
D) Ensure continual engagement and good relationships with all stakeholders

Solutions: