GAQM ISO2018LA Q&A - in .pdf

  • ISO2018LA pdf
  • Exam Code: ISO2018LA
  • Exam Name: ISO/IEC 20000-1:2018 - Certified Lead Auditor
  • Updated: Sep 06, 2026
  • Q & A: 0 Questions and Answers
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  • Exam Code: ISO2018LA
  • Exam Name: ISO/IEC 20000-1:2018 - Certified Lead Auditor
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  • ISO2018LA Testing Engine
  • Exam Code: ISO2018LA
  • Exam Name: ISO/IEC 20000-1:2018 - Certified Lead Auditor
  • Updated: Sep 06, 2026
  • Q & A: 0 Questions and Answers
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GAQM ISO2018LA Exam Syllabus Topics:
SectionWeightObjectives
Auditing Principles & ISO 19011 Guidelines20%- Audit program management
- Audit principles, independence, evidence-based approach
- Roles and responsibilities of lead auditor and audit team
Fundamentals of ISO/IEC 20000-1:201820%- Concepts and scope of service management systems (SMS)
- Structure and key terms of ISO/IEC 20000-1:2018
- Relationship with other standards (ISO 19011, ISO 9001, ITIL)
Conducting the ISO/IEC 20000 Audit25%- Follow-up on corrective actions
- On-site audit activities, evidence gathering
- Audit reporting and conclusion
- Audit planning and preparation
- Identifying nonconformities and observations
SMS Requirements35%- Support: resources, competence, documentation
- Context of the organization
- Planning and risk management
- Leadership and commitment
- Continual improvement
- Performance evaluation: monitoring, internal audit, management review
- Operation and service delivery processes
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