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IBM C1000-180 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Conversational AI Design | 16% | - Design conversational flows and handoff strategies - Industry use cases and conversational design principles - Design assistant structure (domains, channels, integrations) |
| Topic 2: Deployment and Publishing | 8% | - Environment management - Previewing and publishing assistants |
| Topic 3: Build Conversational Flows | 20% | - Configure AI capabilities - Build actions and responses - Testing and debugging assistants |
| Topic 4: Multi-channel / Multi-modal Integration | 10% | - Telephony, SMS, and web chat integration - Cross-channel management |
| Topic 5: Backend Integrations | 10% | - Webhooks implementation - External service integrations |
| Topic 6: watsonx Integration | 12% | - Retrieval-Augmented Generation (RAG) conversational search - Integrate with watsonx.ai for generative AI capabilities |
| Topic 7: Analysis and Optimization | 12% | - Improving assistant performance - Analytics and performance monitoring |
| Topic 8: Administration and Security | 12% | - Pricing and operational management - Access control (IAM) - Security, backup, and disaster recovery |






