Understanding functional and technical aspects of IBM Certified Associate Administrator - IBM QRadar Security Principles and Practices

The following will be discussed in IBM C1000-026 exam dumps:

• Logging all calls
• Providing regular status updates,
• Having committed responses times
• Performing technical analysis on error / problem submitted to IBM Level 2 Support
• Qualifying incoming calls verifying each End User's entitlement and determining if it is a new call or a call for an existing incident / case
• Tracking customer incidents / cases
• Setting realistic expectations
• All communication with your End User
• Work with IBM on issues sent to IBM Level 2 Support, including getting additional information from the End User needed to reproduce the error or problem.
• Submit content to fill any knowledge gaps that exist in the IBM knowledge based support portal for the IBM SaaS product
• Obtaining additional information for debugging
• confirming next steps in problem investigations
• As feasible providing solutions, workarounds or fixes for errors / problems
• Add content to IBM knowledge base support portal(s) for the IBM SaaS products to fill any knowledge gaps that exist for known errors or problems
• Managing End User satisfaction issues
• Include the Technical Support as specified in the applicable
• For any critical issue (Severity 1) escalated to IBM, have resources available to jointly work with IBM until relief can be obtained (in line with IBM's standard 24x7 for critical problems). If you are not able to provide resources, the severity may be downgraded.
• Resolve / answer how-to, education and technical questions and provide best practices consultation
• For any critical issue (Severity 1) have resources available to jointly work with the Business Partner until relief can be obtained
• Identify unknown errors / problem with the IBM SaaS products, try to debug and resolve and open an IBM Level 2 case for errors / problems that you can not resolve on your own
• Managing cases from the first call through to resolution
• Identify known errors and provide resolution to End User
• Assigning severity
• Have and maintain a system
• Implement solution, workaround or fix, as provided by IBM.
• Providing regular status updates

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Understanding functional and technical aspects of IBM Certified Associate Administrator - IBM QRadar Security Principles and Practices

The following will be discussed in IBM C1000-026 exam dumps:

• Create, review and modify rules, building blocks and reference sets
• Monitor QRadar performance
• Monitor QRadar Notifications and error messages
• Perform migration (e.g., backup and restore, import and export content)
• Schedule and run a VA scan
• Create and manage saved searches, index, global views, dashboards and reports
• Use apps and tools for monitoring (e.g., QDI, assistant app, incident overview, DrQ)
• Configure global system notifications
• Create and administer users, user roles, and security profiles
• Configure and manage retention policies (i.e., data and assets)
• Monitor offenses and detect anomalies
• Configure event flow sources and custom properties
• Review and interpret system monitoring dashboards
• Add Managed Hosts
• Manage the license per allocation
• Verify QRadar processes and services
• Use the asset database
• Implement and install QRadar
• Demonstrate knowledge of key commands to interpret QRadar services and processes
• Check system maintenance and health of appliances
• Review documentation and release notes
• Configure and manage domain and tenants
• Interpret the basic logs (e.g., qradar.error, qradar.log)
• Plan QRadar upgrade and migration
• Explain error messages and notifications
• Use embedded troubleshooting tools and scripts
• Deploy and manage applications and content packages
• Maintain configuration and data backups
• Plan and design QRadar deployment
• Configure and apply network hierarchy
• Perform QRadar updates, patches and upgrades

Reference: https://www.ibm.com/training/certification/C0003602