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Huawei H11-831 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Gateway and Trunk Service Commissioning | 15% | - Call routing and number analysis - Gateway types and basic configuration - SIP trunk and signaling parameters |
| Agent and User Management | 15% | - Agent role, skill group and permission settings - Basic call handling and agent functions - Agent login, status control and operation interface |
| Contact Center Overview and Solution Architecture | 20% | - Huawei eSpace CC solution architecture and components - Typical application scenarios and deployment modes - Basic concepts and development history of contact center |
| IVR and Media Resources | 15% | - Voice navigation configuration and script editing - Media resources management and playback control - IVR system architecture and workflow |
| System Installation and Deployment | 20% | - Software installation and configuration process - Hardware and software requirements - Server and network planning |
| System Maintenance and Troubleshooting | 15% | - Backup and recovery operations - Daily monitoring and log management - Common faults and troubleshooting methods |






