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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. A queue can only use Predictive Routing after 30 days of historical data has been collected.
(True/False)
Response:

A) True
B) False

2. Which of the following can be used to trigger an action map?
Response:

A) Agent's time since last interaction
B) Scheduled report generation
C) Visitor behavior such as time on page or cart abandonment
D) Number of outbound calls completed

3. GPE web tracking works even if a visitor disables cookies in their browser.
(True/False)
Response:

A) True
B) False

4. What are two primary outputs of the GPR comparison test result dashboard?
(Choose two)
Response:

A) Outcome uplift percentage
B) Agent shift adherence
C) Forecast accuracy deviation
D) Queue-level performance metrics

5. Which of the following best describes the core purpose of Genesys Predictive Engagement (GPE)?
Response:

A) Proactively engaging website visitors to influence outcomes
B) Automatically adjusting billing cycles for digital campaigns
C) Automating outbound call flows
D) Forecasting agent schedules

Solutions: