Specialist BlackBerry 10 Support Specialist Exam questions
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BlackBerry BCP-240 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: BlackBerry 10 Architecture and Platform Overview | - BlackBerry 10 OS fundamentals - Device hardware and software components - Security model overview |
| Topic 2: Device Setup and Configuration | - User profile and account configuration - Network and connectivity configuration - Initial device activation and setup |
| Topic 3: Security and Troubleshooting | - Common device and service issues resolution - Device encryption and security features - Application permissions and sandboxing |
| Topic 4: Messaging and Communication Services | - Email setup and synchronization - BlackBerry Hub configuration - Messaging troubleshooting |
| Topic 5: BlackBerry Enterprise Service (BES10) Integration | - Policy and compliance management - Device enrollment and management - BES10 architecture and components |
BlackBerry 10 Support Specialist Sample Questions:
1. A customer calls in for support on a misbehaving application. It must be determined if support is given or needs to be directed to the publisher or developer. Which class of applications is supported by BlackBerry directly?
A) Only applications preloaded by the carrier or included as part of the OS will quality for support by BlackBerry.
B) Any application that was purchased in App World, preloaded by the carrier or included as part of the OS, will qualify for support by BlackBerry.
C) Applications provided by BlackBerry as part of the OS load will be supported. These will include core and 2nd party applications.
D) There is no support for any application by BlackBerry. All support requests will be directed to the developers.
2. A user is experiencing difficulty activating a second device using BlackBerry@ Web Desktop Manager. What should be checked in BlackBerry Administration Console to ensure a second device can be activated?
A) Enterprise Proxy
B) BlackBerry Controller
C) Email profile
D) License limit
3. A user reports getting a 403 error while trying to configure their e-mail account. What is the most likely cause?
A) ActiveSync is not configured with Autodiscover.
B) The user is not provisioned for data services.
C) ActiveSync is currently off-line.
D) The user* s password has been mistyped.
4. What happens when a user activates a Playbook in addition to a smartphone on the BlackBerry Device Service (BDS)?
A) The smartphone has a popup to choose the device to continue communication with the BDS.
B) The smartphone stops communication with the server
C) The devices with the most memory free will stay enabled, and the other devices are disabled from the BDS automatically.
D) Both the Playbook and the smartphone will continue to work since the BDS supports multiple devices per user.
5. A BlackBerry 10 (BB10) user is able to browse internal and external sites but is unable to hit a File Share on the home network. Which of the following actions will most likely resolve this issue?
A) Turn on the BlackBerry Device cellular radio
B) Add home Wi-Fi in the Network connections
C) Add the corporate VPN profile
D) Re-configure the Email profile
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: B |






