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Apple Desktop Service Certification Sample Questions:

1. A Power Mac G5 fails to start up, and the status light on the front of the computer flashes three times. What does this indicate?

A) Firmware v3.0 upgrade required
B) No startup disk found
C) Thermal failure
D) No RAM banks passed memory testing

2. Which key do you use to start Apple Hardware Test on an Intel Mac?

A) C
B) T
C) N
D) D

3. Which part or parts of an eMac should NOT be touched until after the display is disconnected from its power source and the CRT is properly discharged? SELECT ALL THAT APPLY

A) Yoke assembly
B) Front of CRT display
C) Anode aperture
D) Yoke cable/connector
E) Outer plastic housing
F) Flyback transformer

4. Which of the following would be the most appropriate question to ask FIRST, when gathering information from customers about a problem with their Apple product?

A) Is this the first time you have had this problem?
B) Did you turn off the computer improperly?
C) What operating system are you using?
D) What is the issue?

5. Which of the following is ALMOST CERTAINLY a hardware-related problem?

A) Blinking question mark at startup
B) Distorted video at startup
C) Error beep at startup
D) No video at startup

Solutions: