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Salesforce NP-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Analytics and Reporting | 15% | - Reports and Dashboards for Nonprofits - Success Metrics Definition - Custom Report Types - Rollup Summary Fields - Nonprofit Reporting Templates |
| Topic 2: Constituent Management | 20% | - Contact and Organization Records - Household Management - Affiliations and Memberships - Segmentations and Campaigns - Relationships and Groupings |
| Topic 3: NPSP Configuration and Development | 25% | - Relationships Management - Affiliations Configuration - Contacts and Households - Data Model Design for Nonprofits - NPSP Settings and Preferences - Account Model Configuration |
| Topic 4: Solution Design and Implementation | 20% | - Requirements Gathering - Integration with External Systems - Data Migration Strategies - NPSP Best Practices - User Adoption and Training Planning - Customization vs Configuration Decisions |
| Topic 5: Donations and Fundraising Management | 20% | - Opportunity and GAU Configuration - Donation Management - Payment Methods and Processing - Grant Management - Donations Batch Processing - Recurring Donations (Recurring GAU) |
Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:
The development director at a nonprofit needs to track grant lifecycles using NPSP, including assigning actions to staff members, tracking applications, reporting deadlines, and summarizing the total amount awarded with payments.
How should the consultant model payments, applications, reporting deadlines, and actions in NPSP for the grant seeking institution?
A)
B)
C)
D)
- A. Option B
- B. Option C
- C. Option D
- D. Option A
Correct Answer: A 🗳️
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How often are updates to the NPSP pushed to production orgs?
- A. Once every two weeks
- B. Four times per year
- C. Three times per year
- D. Once every month
Correct Answer: A 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
A nonprofit wants its supporters to send advocacy messages to elected officials and then record which supporters sent the messages.
Which two solutions should the consultant recommend to meet the requirement?
Choose 2 answers
- A. Use an online advocacy platform from the AppExchange that syncs to Salesforce.
- B. Organize advocacy messages into Campaigns and add the Contacts who take action as Campaign Members.
- C. Configure Marketing Cloud to send advocacy messages from the supporters.
- D. Set a new NPSP Engagement Level on a Contact every time a Contact sends an advocacy message.
Correct Answer: A,B 🗳️
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A nonprofit provides after-school programs to historically underserved youth. The nonprofit wants to track each program and the status of youth enrolled in the program.
Which set of objects within the Program Management Module should a consultant use to track the programs and enrollments?
- A. Programs and Contacts
- B. Program Engagements and Program Cohorts
- C. Programs and Program Engagements
- D. Programs and Attendance
Correct Answer: C 🗳️
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The program manager of an after-school program wants to pull a report that shows all students in the program and their primary parent/guardian with the parent/guardian's cell phone and email. The nonprofit is using NPSP.
Which custom report type should the consultant use to create the report?
- A. Service Participants with or without Program Engagement
- B. Contacts with or without Relationships
- C. Program Engagements with or without Household Account
- D. Contacts with or without Service Participants
Correct Answer: B 🗳️
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