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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What is the Software Developer Network (SDN)?

A) The Software Developer Network (SDN) is a portal containing robust and complete information about the underlying code of the SAP Product suite.
B) The Software Developer Network (SDN) is a tool that is available only to the SAP developer team to brainstorm solutions for code level issues.
C) The Software Developer Network (SDN) is a portal containing information about code strategy for third party products.
D) The Software Developer Network (SDN) is a portal containing robust and complete collection of content and collaboration dedicated to SAP technology.

2. What does Mission-Critical Support within SAP Enterprise Support include? (Choose two)

A) 7 x 24 root cause analysis
B) Ramp-up support
C) SAP system backup
D) Robust Service Level Agreements (SLA)

3. What is SAP Solution Manager Enterprise Edition? (Choose two)

A) An enablement program for SAP partners
B) A comprehensive view on a project/release plan with all quality gates and their associated activities
C) An enablement program for SAP customers
D) A platform for realizing the value of SAP Enterprise Support

4. What are the goals of the enablement program for SAP PartnerEdge partners? (Choose two)

A) To assist SAP PartnerEdge partners with non-technical requirements
B) To manage the readiness of SAP PartnerEdge partners to provide support
C) To ensure that SAP PartnerEdge program is a completely self-help environment
D) To accelerate the ramp up of SAP PartnerEdge partners

5. What is one of the roles of a Partner Services Advisor?

A) Ramp-up assistant for the customer of the SAP PartnerEdge partner
B) The dedicated point of escalation for level 3 support
C) Trainer for Support Enablement
D) The first point of contact for program and operational queries

Solutions: