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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. The Management team at Cloud Kicks is required to analyze what earning activities are available in the Loyalty Program. What type of user access does the Management Team need to have this information visible in the reports?

A) Read. Create access on Journal Type, Loyalty Member Currencies, and Partner Products Objects
B) Read, View access on Journal Type, Partner Products, and Loyalty Ledgers Objects
C) Read, View All access on Journal Type, Journal Subtype, and Transaction Journal Objects
D) Read, Edit access on Journal Type, Loyalty Member Promotions, and Loyalty Member Benefits Objects

2. A company is designing a new Loyalty Program to reward its members based on purchases and short-term and long-term engagement with the program.
Which two types of currency does Salesforce Loyalty Management offer out-of-the-box that can be configured to accomplish the company's Loyalty Program objectives?

A) Fixed Model and Activity Model
B) Fixed Model and Qualifying Points
C) Non-Qualifying Points and Qualifying Points
D) Non-Qualifying Points and Activity Points

3. A company has recently rolled out a Loyalty Program in the production environment in the Monitor Workflow Services from Setup, the System Administrator noticed that all the Loyalty automations that have Data Processing Engine actions are failing, but the rest of the loyalty automations are working correctly.
What is the root cause of this?

A) The Default Workflow User is missing the CLAAnalytics Base User permission set license
B) The Default Workflow User is missing the Data Pipelines Base User permission set license
C) The Default Workflow User is missing the CLAAnalytics Base User permission set license
D) The Default Workflow User is missing the Loyalty Management permission set license

4. A Marketing Manager is trying to find a dashboard that shows a reward programs progress but does not see any reports or dashboards with this information.
What does an Administrator need to do to present Loyalty Program data to the Marketing Manager?

A) Enable CRM Analytics and create a Loyalty app.
B) Search Salesforce AppExchange for Loyalty Analytics apps.
C) Modify the Marketing user profile to include permission to run reports.
D) Create a permission set to run reports and assign it to marketing users.

5. A member reaches out to the Member Services team regarding points that have expired and requests to restore them. The Loyalty program has a fixed model expiration for non-qualifying points.
How should the Member Services Agent restore the expired points and also set them to expire in the next two months?

A) Use 'Adjust Points' action on Loyalty Program Member page to credit points and select the Points Expiration Date as two months from the current date
B) Edit the Loyalty Member Currency record to restore the Points Balance and set the 'NextExpirationDate' field to two months from the current date
C) Edit the 'Credit' ledgers corresponding to the points that expired and extend the expiration date to two months from the current date
D) Delete the transaction journal that expired the points and re-run the expiration Data Processing Engine job after two months

Solutions: