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Apple Desktop Service Certification Sample Questions:

1. A customer needs to transfer data from her eMac for use on her Power Mac G5, but the eMac fails to finish starting up due to a video issue. Which of the following would most easily accomplish the data transfer?

A) Boot the eMac into Mac OS X Safe Mode and connect the eMac and Power Mac G5 with an Ethernet cable.
B) The eMac will need to be repaired before any data can be recovered from it.
C) Remove the hard drive from the eMac and install it into the Power Mac G5.
D) Boot the eMac into Target Disk Mode and connect the eMac and Power Mac G5 with a FireWire cable.

2. According to Apple service manuals, what steps should you take before performing any take-apart steps when replacing a part in any Apple product?

A) Order all available service parts for the appropriate configuration of the product.
B) Lay the product on its side so it will not fall over.
C) Discharge the CRT and establish an ongoing ground.
D) Disconnect and reconnect all internal cables.
E) Gather all necessary tools and perform all preliminary steps.

3. A MacBook Pro is started up into Target Disk Mode and connected to an eMac running Mac OS X v10.3.9 with a known-good FireWire cable. The eMac displays an error message which reads "You have inserted a disk containing no volumes that Mac OS X can read". Which of the following is most likely the cause of this issue?

A) The FireWire driver on the eMac needs to be updated.
B) Mac OS X 10.3.9 or eariler cannot mount volumes from an Intel-based Mac in Target Disk Mode.
C) eMacs cannot mount volumes in Target Disk Mode.
D) There is a problem with the MacBook Pro's internal hard disk.

4. What does Apple recommend you do before replacing or installing any internal parts in an Xserve?

A) Remove all drive modules from the Xserve.
B) Remove the Xserve from its rack.
C) Unlock all drive module bays.
D) Press the System Identifier button.

5. A customer states that he cannot transfer files over the Internet after connecting his new iMac (Early 2006) to his cable modem via Ethernet. According to the Apple General Troubleshooting Flowchart, which of the following is the most efficient area to pursue FIRST?

A) The Internet Connect application
B) Mac OS X Software Update
C) Computer and cable modem compatibility
D) Network system preferences

Solutions: