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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Salesforce Certified Slack Administrator Sample Questions:

1. Medium Inc is on a Standard Slack plan and has recently hired Preethi as a contractor to take care of their food & beverage service. Preethi is on a six-month contract, supporting many teams within the food & beverage department. Each team has set up a public channel to triage requests, and Preethi is responsible for responding to these requests.
What type of workspace access would be most suitable for Preethi?

A) Multi-channel Guest with deactivation time in six months
B) Member with no deactivation time
C) Member with deactivation time in six months
D) Single-channel Guest with deactivation time in six months

2. You're a Workspace Admin, and you want all new users to be added to several important channels when they first log in.
What should you do to ensure new users automatically join these channels?
(Select the best answer.)

A) Post and pin all of the important channels in your #general channel for new users to see when they first log in to Slack.
B) Add important channels to your workspace's default channels.
C) Train managers to add their new hires to the important channels as part of the new employee onboarding process.
D) Create a workflow that sends a welcome message promoting the most important channels within your company to new users.

3. You're an IT Manager and Slack Workspace Owner leading a team on the Business+ plan.
Your security team requests a governance process for app installations and approvals, including audit tracking and rationale collection.
What is the best approach that uses native functionality to address the security team's request?

A) Preapprove the most common tools that workspace members would need, and provide the security team with this list. Restrict apps that are not currently approved for use.
B) Turn on app approval within the Manage Apps dashboard. Limit app approval to Workspace Owners only using Slackbot, and let the security team know when new apps are approved in the #team-security channel.
C) Turn on app approval within the Manage Apps dashboard, and require end users to provide a comment for each installation request in the App Directory. Add the members of your team to the list of App Managers, and send all approval requests to a public #plz-apps channel.
D) Create a public channel called #triage-apps. Implement a Workflow Builder workflow with a form that asks end users to submit their app request name and a rationale. App Managers can then review and approve or deny the app from the App Directory.

4. You're an Org Admin for your university's Slack Enterprise Grid organization.
You want to measure Slack adoption for incoming students one month into the school year.
What is the best option to measure adoption analytics?

A) Refer to the total number of messages sent in direct messages (DMs).
B) Refer to the average number of days users were active within the last month.
C) Refer to the number of workspaces incoming students have created one month into the school year.
D) Refer to the total number of channels and workspaces incoming students have joined one month into the school year.

5. You're a Workspace Owner introducing Slack to your organization for the first time.
In order to encourage employees to use Slack, you've organized a contest to see who can send the most messages in Slack channels in a week.
What's the best way to determine the winner?
(Select the best answer.)

A) Export messages from your workspace to view message data offline.
B) View the Members tab in the Slack analytics dashboard.
C) View the Channels tab in the Slack analytics dashboard.
D) Install a custom bot in each channel to count all messages.

Solutions: