Specialist Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Exam questions

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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which three requirements can be implemented by using workspace rules?

A) Triggering escalation mails to the manager after the escalation time is over
B) Calling an add-in
C) Prompting a customer care executive to dynamically open a guide
D) Calling a CPM script
E) Dynamically setting the URL for browser control

2. Which three events are available with the JavaScript API?

A) onsaveclose ()
B) enclose ()
C) onbeforesave ()
D) aftersave()
E) ondataupdated()
F) onrefresh()

3. How frequently does Oracle release a new version of a product?

A) Once in three months
B) Once in four months
C) Once in six months
D) Every month

4. Which six actions initiate the business rules engine to run their configured logic?

A) An agent edits an opportunity.
B) An agent creates or edits an answer.
C) A customer updates contact details via the end-user pages.
D) The rules engine is updated.
E) An agent runs an incident report.
F) An agent views the rule log.
G) A customer creates an incident in the end user portal.
H) A customer adds more information to their incident via the end-user pages.
I) An agent edits contacts, incidents, organizations, or tasks.
J) An administrator compiles the rules engine.

5. Which three statements are true about Service Level Agreements?

A) They enable you to restrict the number of incidents raised by end users through various channels.
B) They enable you to specify the duration for which an incident can be kept in waiting status.
C) They enable you to restrict what agents can view as part of navigation on the console.
D) They enable you to set the reports that are visible to an agent.
E) They enable you to restrict the knowledge articles that are viewed by end users in the Customer Portal.
F) They enable you to set a timeline for an agent to respond to an incident.

Solutions: