Genesys GCP-GC-ADM Q&A - in .pdf

  • GCP-GC-ADM pdf
  • Exam Code: GCP-GC-ADM
  • Exam Name: Genesys Cloud Certified Professional - Contact Center Administration
  • Updated: Aug 07, 2026
  • Q & A: 62 Questions and Answers
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  • Exam Code: GCP-GC-ADM
  • Exam Name: Genesys Cloud Certified Professional - Contact Center Administration
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  • Q & A: 62 Questions and Answers
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  • Exam Code: GCP-GC-ADM
  • Exam Name: Genesys Cloud Certified Professional - Contact Center Administration
  • Updated: Aug 07, 2026
  • Q & A: 62 Questions and Answers
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Reference: https://beyond.genesys.com/explore/course/exam-genesys-cloud-certified-professional-contact-center-admin

Genesys GCP-GC-ADM Exam Syllabus Topics:
SectionWeightObjectives
Architect Flows & IVR20%- Inbound/outbound call flows
- Prompts, menus, and self-service
- Data actions and integrations
Reporting, Analytics & Quality Management10%- Dashboards and real-time monitoring
- Standard and custom reports
- Quality evaluation and recording
Genesys Cloud Platform Overview & Architecture20%- Security and compliance fundamentals
- Contact center licensing models
- Platform components and services
Contact Center Configuration & Routing25%- ACD processing and flow design
- Wrap-up codes and after-call work
- Queues, skills, and language routing
User, Roles, and Permissions Management15%- Agent and supervisor configuration
- Organizations, divisions, and sites
- Role-based access control
Telephony, Trunks & Outbound10%- Campaign and contact list setup
- Outbound dialing modes
- SIP trunks and phone configuration
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