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Avaya Aura® Contact Center Solution Design Sample Questions:

1. When upgrading existing AACC Systems, which Avaya Engagement AACC package is available?

A) Geographic Node
B) Agent Greeting
C) Resilience
D) Instant Message

2. During a discovery conversation with a satellite television provider, a sales person learned that the business pain point of multi channel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.
Which value proposition would you use?

A) Avaya Aura® Contact Center solutions extend Avaya's Innovation In customer experience management to businesses, with the simplicity and value they require.
B) Avaya Aura® Contact Center solutions allow businesses to leverage Avaya customer experience management leadership In a solution that Is fit for purpose.
C) Avaya Aura® Contact Center solutions enable blended multichannel capabilities that can help to Improve customer experiences. Increase revenue, and customer lifetime value.
D) Avaya Aura® Contact Center solutions enable blended multichannel so businesses can leverage Avaya customer experience management leadership In a solution that is optimized for use with Avaya Aura®.

3. A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?

A) Microsoft Lync
B) Engagement Assistant
C) Avaya Multimedia Messaging
D) Presence Service

4. A customer Intends to connect two SIP enabled AACC on one Avaya Aura® UC Platform. Which capability is supported In this scenario?

A) Email and Web Communication
B) AACC High Availability
C) Avaya Presence Service
D) Microsoft Lync Integration

5. Contact Center Multimedia supports a powerful Email Handler.
Which two sub-types of Email attachment files are supported? (Choose two.)

A) Instant Messaging
B) Voice Mail
C) Short Message Service
D) Web Communication

Solutions: