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HP HP2-I47 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Registration and Delivery | - HP Care Pack attachment rules - HP Channel Services Network (CSN) registration |
| Sales Skills and Positioning | - Qualifying customer needs - Building and presenting the business case - Demonstrating value to clients - Positioning HP Lifecycle Services |
| HP Lifecycle Services Overview | - HP Optimize Services - HP Renew Services - HP Collaborate Services - HP Protect Services - HP Fix Services - HP Set Up Services |
HP Selling HP PS Lifecycle Services 2023 Sample Questions:
What advantage do HP Imaging and Application Services offer customers?
- A. One-touch configuration systems allow for customer customization of their new devices after delivery and installation.
- B. HP PCs arrive at the customer's site preconfigured with apps designed to handle the toughest projects, including gaming and printing.
- C. Systems are configured during the build process and arrive onsite ready to use, tailored to customer needs.
- D. Customers can opt in to the HP Planet Partners recycling program, which provides onsite collection of discarded paper and printer cartridges.
Correct Answer: C 🗳️
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An HP Power Services Partner needs to prepare a proposal for a customer interested in HP Lifecycle Services.
The customer has specific considerations and has asked the Partner to prepare separate proposals based on different variables.
What should the Partner use to create a business case for this customer?
- A. The Value Management Office tool at ecosystems.US
- B. Al-based insights on the customer's industry available from HP TechPulse
- C. HP presentation materials at HP Sales Central
- D. A virtual reality (VR) environmental demo
Correct Answer: A 🗳️
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A customer has told you about the problems they are facing adapting to changes in the workplace, including managing increased remote work and the resulting security challenges.
Which questions should you ask to qualify this customer for HP Set Up Services? (Select two.)
- A. How necessary is it for you to minimize capital expenditures?
- B. How distributed is your workforce?
- C. Would you consider a lease-to-own solution?
- D. Do you require security features such as hardware or BIOS protection?
Correct Answer: B,D 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
You need to register many HP Lifecycle Services at one time.
What is the faster way to accomplish this goal?
- A. Download an Excel template from the HP Channel Services Network portal, complete the information, and upload the worksheet back to the portal
- B. Work with an HP distributor and use the program available exclusively to distributors
- C. Enter the common information in the HP Channel Services Network portal and duplicate the registration request to change the unique information
- D. Access your HP Channel Services Network account and modify any existing order information to match the new registration information
Correct Answer: A 🗳️
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