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HP HP2-H65 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Competitive Differentiation | - Security, manageability, and reliability features overview - HP advantages vs. competing PC vendors |
| Topic 2: HP Personal Systems Portfolio Overview | - Product positioning and use cases in enterprise and SMB environments - Desktops, notebooks, workstations, and thin clients |
| Topic 3: Selling and Value-Based Positioning | - Value proposition of HP personal systems services - Customer needs analysis and solution mapping |
| Topic 4: Sales Process and Services Attachment | - Integrating services into hardware sales cycles - Upselling and cross-selling HP support services |
| Topic 5: HP Services and Support Offerings | - HP Care Pack services and warranty extensions - Lifecycle services and device protection options |
HP Selling HP Personal Systems Services 2018 Sample Questions:
1. What are some of the benefits to customers who take advantage of the Installation Services? (Select two.)
A) get installation training to help the customer stay involved in each step of the process
B) optimize the customer's IT resources with expert deployment
C) get expert supervision while the IT team installs the new devices to ensure it is done correctly
D) provide customers with return packaging in case they decide to exchange products
E) achieve global consistency in the installation and setup of devices
2. Which portal is the global gateway for the tools and resources you need to do business with HP?
A) HP Cross Sell Solution
B) HP Sales Central
C) HP Market Pro
D) HP Partner First Portal
3. What does the HP Partner First Portal allow partners to do? (Select two.)
A) check warranty coverage
B) create a quote
C) access business selling tools, training, and other resources such as HP Sales Central
D) register and track services
E) access information about HP hardware & services
4. Which tool allows a customer to see the recommended services for their selection of hardware on your e-commerce website?
A) HP Cross Sell Solution
B) HP Sales Central
C) HP Cirrus
D) HP Support Center
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: D | Question # 3 Answer: C,D | Question # 4 Answer: B |
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