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Salesforce Arch-301 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Design | 29% | - Address functional and non-functional requirements - Map sharing, visibility, and security models - Evaluate design trade-offs and risks - Design scalable, secure, and compliant architectures - Select appropriate Salesforce multi-cloud solutions |
| Topic 2: Operationalize the Solution | 8% | - Enable teams for solution operation - Plan for evolution and scaling - Plan ongoing management and support - Define monitoring and maintenance processes |
| Topic 3: Discovery and Customer Success | 25% | - Plan incremental delivery steps - Define future-state architecture and roadmap - Document business needs, vision, and success criteria - Align solutions with business outcomes |
| Topic 4: Data Governance and Integration | 26% | - Manage master data and cross-system consistency - Define data flows and system relationships - Design data migration and synchronization strategies - Establish data governance and quality frameworks - Select integration methods and patterns |
| Topic 5: Delivery | 12% | - Plan solution delivery and implementation lifecycle - Optimize resources and delivery methodologies - Manage stakeholder expectations and acceptance - Align delivery with business objectives |
Salesforce Certified B2B Solution Architect Sample Questions:
A corporate bank has decided to use a multi-cloud solution to reduce time to market, showcase a 360-degree view of the bank's business customers, and improve CSAT rating by increasing channels for customer service. The CIO has asked to run a discovery workshop with one goal: understanding existing technical dependencies within the organisation.
What should a Solution Architect recommend as the top priority to start this journey?
- A. Plot the process map using Universal Process Notation (UPN) through workshops involving a diverse set of stakeholders.
- B. Plot what the customer is thinking, doing, and feeling at the varying stages of their experience, and connect them to interactions with the bank.
- C. Plot the map of the current system landscape and identify key areas where the B2B multi-cloud solution will fit in.
- D. Plot the map or the future system landscape by making assumptions about the changes needed to improve customer satisfaction.
Correct Answer: C 🗳️
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Universal Containers (UC) has acquired four companies and is looking to manage revenue across all mergers' territories seamlessly. UC wants to drive major business decision and selling strategies based on an efficient, complete, real-time view of team forecasts across territories from Salesforce. A sales user can be part of multiple territories and is usually working on multiple opportunities at a time.
Which technical consideration should a Solution Architect make when designing collaborative forecasting?
- A. If the sales user has many territories assigned to them, it can impact the performance of the forecast.
- B. Important details should be tracked at the opportunity line level.
- C. Forecast category names can be customized by submitting a Salesforce Support case.
- D. Archiving a territory model does not impact forecasts, quotas, and adjustments for all territories in the model.
Correct Answer: A 🗳️
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Universal Containers (UC) recently completed its migration to Lightning Experience, with sales users automatically moving to Lightning. This initiative was a massive undertaking by UC, as it had a tremendous amount of legacy functionality migrated over to Lightning from Classic. The CIO would like to make sure that UC is able to track adoption of the migrated functionality over from Classic to Lightning and what specifically was migrated.
Which two proposals should a Solution Architect recommend?
Choose 2 answers
- A. Provide the CIO the ability to roll back all changes once they feel Lightning is not adequate for their needs.
- B. Align with the CIO around the fact that while the functionality has been migrated, the data created between Classic and Lightning will remain exactly the same.
- C. Track Adoption Rateswithin the Lightning Usage, and monitor a change in metrics within existing reports and dashboards.
- D. Provide the CIO a list of the User Stories around the new functionality and the Gap Analysis done between Classic and Lightning.
Correct Answer: C,D 🗳️
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The business model of Universal Containers (UC) puts a strong emphasis on indirect sales and service processes. UC's customers are primarily distributors, resellers, and service providers who either sell or service products independently,or collaborate with UC on joint opportunities and cases. In the past, collaboration was primarily driven through email but UC wants to bring both service and sales collaboration onto one consolidated platform.
Which solution should a Solution Architect recommend to create better collaboration and visibility for UC employees, resellers, and service partners?
- A. Grant access to resellers and partners by providing Customer Community Plus licenses.
- B. Grant access to resellers and partners by providing Customer Community licenses.
- C. Grant access to resellers and partners byproviding Partner Community licenses.
- D. Grant access to resellers and partners by providing Sales Cloud licenses and Service Cloud licenses.
Correct Answer: C 🗳️
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Universal Containers (UC) is adding to its existing Salesforce implementation and currently uses Saks Cloud and Service Cloud. UC is looking to add Salesforce Field Service and Experience Cloud to allow its third- party contractors easier access to the data they need and to provide its customers a way to self-service.
UC has expressedinterest m allowing its customers to be able to self-schedule maintenance work on their Assets. UC wants a solution to display scheduling options for the next month to its customers.
What should a Solution Architect consider m a potential solution?
- A. Standard Salesforce Asset Calendar
- B. Salesforce Scheduler
- C. Lightning Web Components Calendar Module
- D. Appointment-Assistant Self Service Scheduling
Correct Answer: D 🗳️
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