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What is the duration of the 3308 Exam
- Format: Multiple choices, multiple answers
- Length of Examination: 90 minutes
- Number of Questions: 65
- Passing Score 68%
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Avaya 3308 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Avaya Contact Recording Architecture | - Call capture methods (DMCC, SIP, H.323) - ACR system components and deployment - Integration with Avaya Aura / WFO Framework |
| Topic 2: Security and Compliance | - Access control and audit logging - Encryption and certificate management |
| Topic 3: Avaya Quality Monitoring (QM) | - QM workflow and evaluation process - Agent scoring and performance metrics - EQConnect and IF Connect adapters |
| Topic 4: Maintenance and Troubleshooting | - Integration troubleshooting (QM / WFO) - Log analysis and error resolution - System monitoring and health checks |
| Topic 5: Implementation and Configuration | - Server readiness and environment validation - Recorder installation and configuration - Database and storage configuration |
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