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- Troubleshooting
- Implementation
- Maintenance
- Architecture
Reference: https://downloads.avaya.com/css/P8/documents/100178575
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Avaya 3309 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Administration & Campaign Management | 25% | - Reporting and analytics configuration - POM campaign creation and scheduling - User and role management - Dialing modes and contact strategies |
| System Architecture & Preparation | 20% | - Licensing and capacity planning - Deployment models and zone configuration - Avaya Aura Experience Portal (AAEP) architecture - POM system requirements and prerequisites |
| Installation & Configuration | 30% | - Installing AAEP and Media Processing Platform (MPP) - Setting up email, SMS and voice services - Configuring Orchestration Designer integration - POM installation on EPM server - Certificate exchange and security setup |
| Maintenance & Backup | 15% | - High availability and redundancy - Database backup and restore procedures - System updates and patch management - Performance monitoring and health checks |
| Troubleshooting | 10% | - Certificate and security errors - Log analysis and diagnostic tools - POM campaign and dialing problems - Resolving connectivity and service issues |
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