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NEW QUESTION 57
Which two statements are true regarding OIC-OFSC integration?
- A. Field mapping and process flows between OFSC and external systems can be accomplished through OIC's GUI.
- B. The OIC platform can only use REST-based adapters for OFSC integration; SOAP-based adapters will not function for the product combination.
- C. Using OIC to integrate OFSC with a customer's systems removes the need to develop custom middleware to integrate each system.
- D. Each external system will still require custom code to integrate with OFSC, but OIC will provide a structural framework for the OFSC Inbound and Outbound APIs.
- E. The OIC platform can only use SOAP-based adapters for OFSC integration; REST-based adapters will not function for the product combination.
Answer: A,C
NEW QUESTION 58
Which two Resource Type roles offer the ability for routing to assign activities?
- A. Organization Unit
- B. Tool
- C. Bucket
- D. Vehicle
- E. Field Resource
Answer: A,C
NEW QUESTION 59
While most field resources for a particularcompany should see the countdown that displays the estimated time remaining for an activity in Oracle Field Service Cloud (OFSC), their 'contractor resources' that only perform periodica work should NOT see it.
Which configuration supports the requirementto hide the countdown timer for those 'contractor resources' that do NOT need to see it when they are working on their assigned activities?
- A. Set the visibility condition for the Activity Timer context to 'show* for the User Types that need it, but exclude the ones assigned to the 'contractor resources'.
- B. Assign the 'contractor resources' to a User Type where the 'Display the remaining activity time' feature is disabled.
- C. Assign the 'contractor resources' to a Resource Type where the 'Display the remaining activity time' feature isdisabled.
- D. Set the visibility condition for the Activity Timer context to 'hidden' for the 'contractor resources' assigned User Type.
Answer: C
NEW QUESTION 60
Which two customer requirements aresolved using work skills?
- A. Activity assignments result in the least amount of travel time possible.
- B. Field resources are assigned certain activities based on the level of tenure they have at the company.
- C. Activity assignments do not result inovertime.
- D. Activities that have building access restrictions are only routed to resources that have access to the building.
Answer: C,D
NEW QUESTION 61
You created an event subscription via the Core API and it returned a page identifier of "170322-439 0" along with the subscription ID.
However, when you run a subsequent "Get Events" request using that subscription ID and same page identifier, the following is returned within the JSON-formatted response:
What is a valid reason why the "items" parameter is empty?
- A. No relevant eventswere specified within the body of the request
- B. There are no new subscription events as of the specified page identifier.
- C. The Core API "Business Events" parameter is set to "hidden" within the Application beingused for API authentication.
- D. The Core API "Collaboration Events" parameter is set to "hidden" within the Application being used for API authentication.
Answer: D
NEW QUESTION 62
A customer wants to ensure that their OFSC users' passwords are unique and as secure as possible Which four options are available in OFSC for making passwords unique?
- A. Password must contain upper and lowercase letters.
- B. Password must not contain personal details.
- C. Password must contain letters.
- D. Password must differ from old password.
- E. Password must not contain more than X characters.
- F. Password must contain special symbols.
Answer: B,C,D,F
Explanation:
Explanation
https://docs.oracle.com/cloud/august2015/servicecs_gs/FAADU/FAADU.pdf
NEW QUESTION 63
You have a customer located on the east coast of the US (UTC -5hr, assuming Standard Time). Smart Location stores the times from incoming coordinates in UTC.
To ensure that an external system sending the coordinates addresses the offset between the local time and UTC, which <time> element within a Smart Location API "set_position" request would be correct?
- A. <time>2017-04-07T14:40:00Z</time>
- B. <time>2017-04-07T14 :40:00-05:00</time>
- C. <time>2017-04-07T14:40:00-0500</time>
- D. <time>20l7-04-07T14:40:00ET</time>
Answer: D
NEW QUESTION 64
Your customer is currently closing booking automatically for their Capacity Categories but they want to be able to close booking per work zone because some of their work zones require additional work preparations.
Which step is required to enable this functionality?
- A. If "Work Zone support" is enabled on Business Rules, there are no additional steps required to enable closure of booking per work zone.
- B. Under Business Rules, enable "Allowclosing booking on work zone level".
- C. Under Resource & Bucket Info, enable "Allow closing booking on work zone level" for everycapacity-enabled bucket.
- D. Under Quota > View > Configuration, enable "Allow closing booking on work zone level" for every capacity-enabled bucket.
Answer: D
Explanation:
Explanation
Reference
https://docs.oracle.com/en/cloud/saas/field-service/18c/faccu/configuring-capacity.html#t_configure_quota_optio
NEW QUESTION 65
You want to create a new Activity Type.
Which threefeatures are disabled when you select "Multi-day activity"?
- A. support of links
- B. support of preferred resources
- C. support of time slots
- D. calculate activity duration using statistics
- E. enable "day before trigger"
- F. enable "not started" trigger
Answer: A,E,F
Explanation:
Explanation
https://docs.oracle.com/cloud/august2015/servicecs_gs/FAMDA/FAMDA.pdf
NEW QUESTION 66
A customer has technicians with varying degrees of training to perform installation work.
Their current corresponding skill levels are:
Expert level value = 100
Fully Qualified level value = 50
Novice level value = 25
For activities that require expert technicians, there is already an "Installation" work skill in place to identify those high visibility activities and enforce that assignment rule.
However, another segment of mid-tier installation activities must be assigned to technicians that are at least novices, but even better if they are considered fully qualified.
Which configuration satisfies the requirement of assigning thosemid-tier installation activities?
- A. Create a Mid-Tier Installation work skill where its condition has a Required level of 50 and a Preferable level of 25.
- B. Modify the existing Installation work skill's conditions, setting the Required level to 25, thePreferable level to 50 and creating an additional condition to identify high visibility activities
- C. Create a Mid-Tier Installation work skill where its condition has a Required level of 25 and a Preferable level of 50
- D. Modify the existing Installation work skill's conditions, setting the Required level to 50, the Preferable level to 25 and creating an additional condition to identify high visibility activities
Answer: B
NEW QUESTION 67
Acustomer is using the following within the "get_capacity" request of the SOAP Capacity API.
<date>2017-05-10</date>
<date>2017-05-15</date>
<location>general</location>
Given the body of the request, which statement is true regarding the dates that willbe returned in the response?
- A. The customer will obtain results for dates between May 10th and May 15th, both inclusive.
- B. The customer will obtain results for dates May 10th and May 15th.
- C. The customer will obtain results for dates between May 10th and May 15th, excluding May 15th.
- D. Only if there is quota available, the customer will obtainresults for dates between May 10th and May
15th.
Answer: B
NEW QUESTION 68
A Company has a policy that "Gas Leak" and "Repair" Activity Types must be scheduled immediately to the nearest field resource.
In addition, the company needs to ensure that the system routes gas leaks with a higher priority than repairs.
What configuration must be used to support this requirement?
- A. Set a message stepthat updates the Resource ID property on the activity with the ID of the closest resource to the job when the activity is added to the bucket.
- B. Set the Activity Priority in the Business Rules screen to Property = Activity Type, Urgent = Repair, Gas Leak. Set the route plan run schedule = immediately.
- C. Set the Activity Priority in the Business Rules screen to Property = Activity Type, Urgent = Gas Leak, Repair. Set the route plan run schedule = immediately.
- D. Create a route plan with the cost of not assigning set higher for "Gas Leak" than "Repair" and set the run schedule to Run Routing = Recurrent and Interval = 1 min.
Answer: C
NEW QUESTION 69
When assigning work zones to field resources, each zone assignment can be eithef 'regular' or 'temporary' (override).
Which statement is accurate regarding how those types of work zone assignments interact?
- A. If a 'regular' zone is assigned to a resource, then during it's configured date range, the resource will only be able to work within that zone, regardless of any other 'temporary' assigned work zones.
- B. If a 'temporary' zone is assigned to a resource, then during it's configured date range, the resource will only be able to work in that zone, regardless of any other 'regular' assigned work zones.
- C. If a 'regular' zone is assigned to a resource, then during it's configured date range, the resource will able to work within that zone as well as within any other 'temporary' assigned work zones.
- D. If a 'temporary' zone is assigned to a resource, then during it's configured date range, the resource will able to work within that zone as well as within any other 'regular' assigned work zones.
Answer: B
NEW QUESTION 70
Which three options represent capabilities of the broadcast feature within Collaboration initiated via OFSC Mobility?
- A. broadcast messages to users based on their assigned User Type
- B. broadcast messages to users based on their compliance with Smart Location settings
- C. broadcast messages to users based on their proximity to a location on the map
- D. broadcast messages to users based on their assigned Help Desk(s)
- E. broadcast messages to users based on their assigned Collaboration group(s)
- F. broadcast messages to users based on their matches to an activity's work zone, work skill, and timing requirements
Answer: A,B,F
NEW QUESTION 71
Which statement is true regarding Travel Areas in OFSC?
- A. Travel Areas define a company's serviceable geography and are made up of groups of work zones.
- B. Travel between work zones within different Travel Areas will not be calculated for statistical use.
- C. A Travel Area can be assigned to a bucket or a resource.
- D. A given work zone can be assigned to multiple Travel Areas.
- E. Statistics are calculated using the travels between Travel Areas.
Answer: A
Explanation:
Explanation
Reference
https://docs.oracle.com/cloud/february2017/fieldservicecs_gs/FAADU/Administration.htm#FAADUViewTravel
NEW QUESTION 72
You are creating a new String property for field technicians to capture a customer's email address and want to be sure that any entries are in a valid format.
Which stepis required to force a valid email address?
- A. Add a property hint that explains the proper format.
- B. Choose "Email" from the GUI drop-down list.
- C. Enter the appropriate XSLtransformation code to force valid entries.
- D. Enter an appropriate regular expression to validate entries.
Answer: B
Explanation:
Explanation
Reference: https://docs.oracle.com/cloud/august2017/fieldservicecs_gs/FAADU/Administration.htm
NEW QUESTION 73
The Displaysetting "Idle Time Minimum" is set to 5 mins. What is the consequence of this setting?
- A. The mobile resource's alert panel will show an alert for occurrences of idle time estimated to exceed 5 mins in duration on the route.
- B. Idle time that is estimated to be less than 5 mins in duration in the OFSC Mobility time view will be shown as 5 mins in duration.
- C. Idle time that exceeds 5 mins in duration that is prior to an activity will cause that activity to show a red
"jeopardy" color in OFSC Mobility. - D. Idle time estimated to be below 5 mins in duration will not be shown as idle time on the OFSC Mobility time view.
Answer: D
NEW QUESTION 74
Which two are correct statements regarding Daily Extract file data configuration?
- A. Data from a single data set can be configured to be extracted in any numberof Daily Extract files
- B. Separate Daily Extract files must be set up for data to be used in BICS and DBaaS.
- C. Customized data sets can be created for individual instances of OFSC.
- D. All data sets can be configured to include custom properties and fields.
- E. Daily Extract files cannot be set up to extract data from multiple data sets
Answer: A,D
Explanation:
Explanation
Reference
https://docs.oracle.com/cloud/august2017/fieldservicecs_gs/FAADU/Administration-6.htm#FAADUID-0000041
NEW QUESTION 75
Which two settings must be configured to ensure that an alert will display in the Dispatch Console when a resource does NOT activate their route on time?
- A. Configure a message associated with the "Route is not activated" launch condition within a Message Scenario.
- B. Configure the "Route has not been started XX minutes after the start time of resource work day" alert setting from the Display screen.
- C. Create a resource filter that has an "Activated contains Activated" condition for use in theList/Time/Map/Daily views.
- D. Select the "Enable 'Not activated in time' alert and trigger" within the appropriate Resource Types configuration screen.
Answer: B,D
NEW QUESTION 76
What happens when you enable the assignment parameter "Limit work by points"?
- A. Routing will not assign a given activity if that activity's point value exceeds the resource's maximum personal point limit.
- B. If a resource has a point value configured on their Resource Information screen, routing will limit assignment of additional activities if the cumulative point total exceeds the resource's point limit
- C. Routing will use each activity's unique point value to prioritize assignment of higher point activities over lower point activities.
- D. If resources have shifts assigned to them with point values, routing will not assign activities whose cumulative point total exceeds the shift point value.
Answer: B
Explanation:
Explanation
https://docs.oracle.com/cd/E62445_01/4.5_SmartRouting_User_Guide.pdf
NEW QUESTION 77
A customer wants to create a message scenario that, when launched, sends an email to the address of the immediate parent of the resource the activity is assigned to within the Oracle Field Service Cloud (OFSC) organizational hierarchy.
Which describes the correct message scenario configuration to support this requirement?
- A. In the Step Info section of the message scenario, select Recipient: 'Resource', Delivery Channel:
'Email1. - B. In the Step Info section of the message scenario, selectRecipient: 'Customer', Delivery Channel: 'Email'.
- C. In the Step Info section of the message scenario, select Recipient: 'Use static address', Delivery Channel:
'Email'; In the Message Pattern section, enter the resource's email address property label. - D. In the Step Info section of the message scenario, select Recipient: 'Dispatcher', Delivery Channel
'Email'.
Answer: A
NEW QUESTION 78
A company wants its technicians to be able to look for and pick up activities within a 10-mile radius of their current location. .
What configuration setting is required to support this 10-mile restriction?
- A. Enable the technicians to select 'Show Resource Location on the Map' option in their Map views, with a
10-mile filter selection. - B. Create an activity filter with the condition: 'Radius = 10' and enable technicians to apply that filter to their Activity Lists.
- C. Set the 'Nearby Radius' parameter on the Business Rules screen to 10 miles.
- D. Set the 'Center Point Home Zone' radius in the routing plan to 10 miles.
Answer: A
NEW QUESTION 79
Which two statements are true regarding the correlation between launch conditions and message scenarios within OFSC?
- A. A given launch condition can be assigned to multiple message scenariossimultaneously.
- B. A given launch condition can only be assigned to one message scenario at a time.
- C. A given message scenario can include multiple launch conditions simultaneously.
- D. A given message scenario can only include one launch condition at a time.
Answer: B,C
Explanation:
Explanation
https://docs.oracle.com/en/cloud/saas/field-service/18a/famsc/message-scenario-configuration-guide.pdf
NEW QUESTION 80
A customer plans to use the Core REST API 'JulkUpdate' command for loading activities into Oracle Field Service Cloud (OFSC).
Which twostatements are correct regarding how OFSC processes these requests?
- A. If no activity is found matching the key field value in the request, then the transaction fails and returns an error.
- B. If no activity is found matching the key field value in the request, thena new activity will be created.
- C. The request is processed as a single transaction, meaning if one activity fails to process, then the entire transaction fails.
- D. The request is processed as multiple transactions, meaning one could fail while others process successfully.
Answer: B
NEW QUESTION 81
Your company has three different levels of "VIP" customers - Gold, Silver, and Bronze On an Activity Details record, there is a read-only "VIP Status" property where one of these options will be selected.
Any Gold VIP customers should be offered a free three-month streaming VoD service trial as a token of appreciation.
If they accept, a record of that must be maintained. A "VoD Service Trial"Integer check box property has been created.
What must you do in order to ensure that the check box is visible only in the Activity Details screen for Gold VIP member?
- A. Set a condition within the VoD Service Trial property to limit visibility.
- B. Use a regular expression to limit valid entries to "Gold" only.
- C. Add the VoD Service Trial property with a conditional Visibility to the Activity Details screen.
- D. Create a Filter to only show the VoD Service Trial Property if "Gold" appears on the Activity Details page.
Answer: A
NEW QUESTION 82
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