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Nokia SDM_2002001050 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Project Management & Delivery | - Procurement and Supply Chain Management
|
| Topic 2: Service Delivery Management (SDM) | - Service Delivery Lifecycle
|
| Topic 3: Risk and Change Management | - Risk Identification and Mitigation
|
Nokia SDM Certification - NI Sample Questions:
1. Who is accountable in a project for implementing KPI monitoring processes?
A) Project Manager
B) Process & Tools Specialist
C) Care Manager
D) CT F&C
2. A project manager wants to transmit a complex message to several subordinates. What is the best medium by which the manager can get his message across?
A) Oral.
B) All of the above together.
C) Written.
D) Non-verbal (body language).
3. What does it mean if Schedule Performance Index (SPI) is greater than 1?
A) Cost Saving as the project will finish earlier.
B) Very good progress as the project is ahead of schedule.
C) Cost Overrun as the rollout is ahead.
D) That deviations in the rollout are impacting the accuracy of cost forecast negatively.
4. What is the meaning of 'Staged Acceptance Procedure'?
A) It is a procedure in rollout projects where several customer acceptances are accumulated so the number of separate customer invoices can be reduced.
B) It is a procedure where the customer accepts the network if he does not formally submit objections against acceptance.
C) It is a procedure used in rollout projects with separate customer acceptance milestones for Site Acquisition, Construction Works, Equipment Delivery, Telecom Implementation and Network Design.
D) It is a procedure in rollout projects where we limit Cluster Acceptance to only one cluster in the network, the so-called 'Golden Cluster'.
5. What needs to be updated after approved scope change request?
A) Risk management plan.
B) Communication plan.
C) Work break down structure.
D) Account plan.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: C |






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