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HP HP2-N35 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Identify Customer Business Needs | 25% | - Compliance and governance needs - Service desk and operational requirements - IT service management challenges |
| Deployment & Support Overview | 10% | - Implementation options - HP services and support offerings |
| Position HP Solutions & Value Proposition | 25% | - ROI and business benefits - Comparison with competing solutions - Key differentiators of HP ITSM |
| Understand HP ITSM Portfolio | 20% | - HP Configuration Management System - HP Asset Manager - Overview of HP IT Service Management solutions - HP Service Manager |
| Sales & Presentation Strategy | 20% | - Build solution proposals - Demonstrate licensing and support models - Address customer objections |
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