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Huawei Certified Pre-sales Associate-Unified Communications Sample Questions:

1. Social media access is one of the highlights of Huawei's contact center.
Which of the following messages can be received by the system? () (multiple choices in this question)

A) Actively search for messages on social media based on keywords
B) Commentary message
C) Private message
D) @

2. The advantages of eSpace UC and enterprise AD system integration solutions do not include: ()

A) UC import AD data, ensure that UC key information and AD database are synchronized, unified overhead household entrance
B) User centralized storage and maintenance, which is conducive to authentication security and enterprise critical data security
C) Provide secure routing protocols and anti-ARP attacks
D) UC users access to AD for unified authentication and authentication

3. At present, the enterprise switchboard does not support the configuration of multi-level IVR voice menus. ()

A) TRUE
B) FALSE

4. Using the Huawei HPS outbound call activity management system, administrators can configure multiple skill queues to serve an outbound call activity, and can define corresponding rules to assign specific calls to specific skill queues, such as queues older than 30 years old. 1 service, age less than 30 years old served by Queue 2.
Administrators can also be configured in random mode, and the system randomly assigns calls to the appropriate skill queue. ()

A) TRUE
B) FALSE

5. After the IVR process is over, you can guide the customer to transfer to many destination devices. Which of these destination devices are included? () (multiple choices in this question)

A) A specific agent
B) PSTN phone or third party PBX phone
C) Another IVR process
D) A specific skill queue

Solutions: