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Infosys DRETREPOSIC2206 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Store Operations Management | 25% | - Daily store workflow - Staff scheduling and supervision - Opening and closing procedures |
| Financial & Administrative Basics | 15% | - Store security and compliance - Cash handling procedures - Sales reporting |
| Customer Service & Sales | 20% | - Complaint handling - Sales techniques and targets - Customer experience standards |
| Merchandising & Visual Display | 15% | - Planogram compliance - Product presentation - Promotional displays |
| Inventory Management | 25% | - Stocktaking and reconciliation - Shrinkage prevention - Stock control and replenishment |
Infosys AS-DRETREPOSIC2206-RETL Store Management Mod Sample Questions:
1. For store personnel, training is essential in
A) Visual Merchandising
B) Customer Service
C) All of the above
D) Stock Handling
2. Main resources of store are
A) Retail Space
B) People
C) All of the above
D) Inventory
3. What are the different types of displays that can be found in the store
(1)
Focal point displays
(2)
Merchandise Stacks
(3)
Posters and Graphics
(4)
Window Displays
A) (1 Only )
B) None of the given choices
C) (2 &3 ) Only
D) 1,2,3&4
4. Shrinkage in Inventory management refers to
A) The difference between the actual inventory in the store and the inventory in the system
B) Non moving stock over specified levels specified in the system.
C) Excess inventory in the system due to non moving stock.
5. The store to store stock transfer report is reviewed by
A) Store customer service representative
B) None of the above
C) Store Manager
D) Store Supervisor
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: D |






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