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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. The Proactive Contact is unable to be reached from workstations on the customer LAN. However, the administrator console is able to see all of the Proactive Contact components.
Which command is used to verify that the link to the customer LAN is running?

A) netstat
B) sadc
C) vmstat
D) getvar

2. What does Native Voice and Data Transfer do?

A) Allow a Blind Transfer to a Supervisor's phone.
B) Allow a Supervised Transfer to a Supervisor's phone.
C) Transfer voice and data from an outbound job to an outbound job.
D) Transfer voice and data from an outbound or blend Job to a blend or inbound job.

3. Your mid-tier database is not available on the network. From a secondary dialer in the pod, the database server cannot be pinged.
How would you resolve the issue?

A) Verify if the host name is correct in the nsswitch.conf file.
B) Verify if the IP address is correct in the dns.conf file.
C) Verify if the domain name is correct in the resolv.conf file.
D) Verify if the IP address is correct in the hosts.conf file.

4. To enable the use of Predictive Blend Agents on a dialer, which two types of licenses are acquired from the WebLM server? (Choose two.)

A) Supervisor License
B) Predictive Agent License
C) Basic Agent License
D) Common Agent License
E) Preview Agent License

5. Which two statements are accurate about Agent Owned Recall (AOR) and shadow Jobs? (Choose two.)

A) If agent1sets an AOR on a record for tomorrow, the AOR can be passed to agent2, if agent1is not available at RECALLTIME tomorrow.
B) There can be more than one shadow job configured per calling list.
C) If agent1sets an AOR on a record for 10 minutes the AOR can be passed to agent2 if agent1hasleft the job (assuming the original job is still running).
D) Completion Code 98 and 19 are associated with Agent Owned Recall.
E) Supervisors have to start the shadow jobs at the start of the day.

Solutions: