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Avaya IP Office Configuration and Maintenance Sample Questions:

1. A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients calling in. which combination of features best meets their needs?

A) ACD to distributed Hunt Groups and one-X Portal Call Accounting
B) VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting
C) ICR with account codes and CDR-enabled for billing.
D) ACD via VM Pro Campaign Manager and a campaign database

2. Which method can be used to verify if the IP telephone .bin files have been upgraded?

A) Verify that the .bin file is in the Manager folder.
B) Verify the file names from the telephone menu.
C) Verify from the extension form in the Manager application.
D) Verify from Call Status.

3. When planning an IP Office upgrade to a new software version, which four factors should be considered before upgrading? (Choose four.)

A) if all licenses will need to be renewed
B) if telephones and system features have changed between loads
C) if hardware is compatible with the new version of IP Office
D) if older IP Office applications are to be supported
E) if telephones need to be upgraded thereby increasing downtime

4. Which application can be used to show available resources in an IP500v2?

A) Monitor
B) DbgView
C) IP Office Manager
D) System Status Application

5. A customer has UMS enabled on their VoiceMail Pro server. They wish to use Microsoft Outlook to retrieve voicemail messages and are not using Microsoft Exchange as the message store. Which protocol must be configured in Microsoft Outlook to access their messages?

A) MAPI
B) IMAP
C) POP3
D) HTTP

Solutions: