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CompTIA A+ Essentials (2009) Sample Questions:

1. A person calls in asking for the name of the vendor that the technician uses for the organization's firewall hardware. Which of the following is the BEST action for the technician to take?

A) Give the information to the caller.
B) Politely refuse to give the information and end the call.
C) Immediately forward the call to the vendor.
D) Hang up on the caller immediately and report the call to upper management.

2. A home user working outside an office reports that their laptop is no longer connecting to the Internet. Which of the following would a technician recommend to check FIRST?

A) Wireless on/off switch
B) Disable HomeGroup
C) DHCP settings
D) Windows Firewall settings

3. A user is present when a technician is troubleshooting their workstation. They insist on showing the technician, step by step, what occurred. How should the technician deal with this situation?

A) Ask the user to watch as the technician diagnoses and corrects the problem.
B) Do not argue; empathize with the user, and offer to help.
C) Document each of the steps to replicate at a later time.
D) Allow the user to demonstrate expertise.

4. A customer has asked for the ability to operate dual digital monitors. Which of the following is the BEST solution for accomplishing this?

A) Add an adaptor to the onboard VGA port.
B) Update the video drivers to allow for multiple monitors.
C) Install a video card with multiple DVI ports.
D) Split the onboard video port.

5. Which of the following should a technician do FIRST in the BIOS to set up drive encryption?

A) Enable eSATA support
B) Enable virtualization support
C) Enable TPM
D) Run built-in diagnostics

Solutions: