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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which three functions are not part of the math group of functions?

A) truncate
B) length
C) ceiling
D) floor
E) to_number
F) round
G) rand
H) bitand
I) power
J) lower

2. The current session expiration is set to 10 minutes but your client wants it to be 60 minutes. Which statement is true?

A) You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.
B) You can change the default value to 60 minutes by using Site Configuration > Session Timeout.
C) You can change the default value to 60 minutes by using File > Options > Session Expiration.
D) Because the system default is 15 minutes, it cannot be changed.

3. Which two statements are true about a disposition?

A) It can be set to a maximum depth of three in hierarchy levels.
B) It can be linked to categories.
C) It can be linked to products.
D) It helps to identify the root cause of an incident.
E) It can be made visible on the Customer Portal.

4. An agent tries to open an incident from his or her recent items.
Which three components determine what appears to the agent on opening an incident record?

A) Profile functional permissions
B) Workspace rules
C) Configuration settings
D) Profile workspace assignment
E) Profile navigation assignment
F) SLAs

5. Which three statements are true about headers of custom process models?

A) They list only the events that are supported by the code implementation.
B) The header section is always commented.
C) They contain all possible events with the objects.
D) They contain the version number of the PHP script.
E) The/QDntain the version number of the Connect Common Object Model.
F) The header section needs to be uncommented during testing.
G) They contain standard objects only.

Solutions: