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PeopleCert ITILSC-OSA Exam Reference
PeopleCert ITIL Service Capability Operational Support and Analysis ITILSC-OSA Exam
PeopleCert ITIL Service Capability Operational Support and Analysis ITILSC-OSA Exam validate the Candidates working knowledge of OSA to enable event, incident, request, problem, access, technical, IT operations and application management. It also tests the Candidates have the ability to manage the everyday operation of IT services. Candidate must have a strong understanding to implement the ITIL processes that will help them to deliver and support services to customers.
How much ITILSC-OSA Exam Cost
The price of the ITILSC-OSA exam is $399 USD.
EXIN ITILSC-OSA Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Desk and Technical/Application/IT Operations Management | 10% | - Service desk functions and structure - Technical management activities - Application management practices - IT operations control and facilities management |
| Operational Support and Analysis Principles | 15% | - Service Operation lifecycle context - Business value and optimization - Core concepts and terminology |
| Request Fulfillment | 10% | - Purpose and scope - Request models and automation - Process and activities |
| Event Management | 15% | - Activities and processes - Metrics and interfaces - Purpose, scope, principles |
| Problem Management | 15% | - Known errors and workarounds - Root cause analysis techniques - Proactive and reactive activities |
| Technology and Implementation Considerations | 5% | - Critical success factors - Challenges and risks - Tools and automation |
| Incident Management | 20% | - Interfaces and KPIs - Prioritization and escalation - Objectives and scope - Process flow and activities |
| Access Management | 10% | - Process steps and controls - Compliance and security - Purpose and policies |
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