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Genesys GCP-GC-IMP Exam Syllabus Topics:

Genesys Cloud Certified Professional - Implementation Sample Questions:

1. If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?

A) In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.
B) In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.
C) In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.
D) In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section

2. Which feature is used to share a document of size 1 GB size through chat?

A) Drag and Drop
B) Attach Button
C) Add web links
D) Workspace sharable link

3. Where can you add the preconfigured settings of the phones?

A) Admin > Telephony > Phone Management > Base Settings
B) Admin > Telephony > Phone Management > Calls
C) Admin > Telephony > Phone Management > Phones

4. You want to have a video chat with Jill and Amelia in the Kayak Guides room. You have clicked on the Open video call icon to initiate the video chat. What else must happen next for the video chat to work?

A) All participants must click on the Join button in the video chat view.
B) All participants, except the initiator, must click on the Join button in the chat view.
C) Participants automatically placed in the video chat when clicking on the chat room.
D) Other participants must also click on the Open video call icon.

5. What are two methods for creating a conference call in Genesys Cloud?

A) Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.
B) Have all attendees call you. When all calls are active, click the Start Conference button.
C) With multiple active calls, click and drag an unselected call onto the previously selected call details.
D) Click the Conference button in Genesys Cloud's directory then enter the names or phone numbers of the attendees

Solutions: