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Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Requirements Development and Management | 25% | - Requirements documentation and validation - Requirements elicitation techniques |
| Stakeholder Engagement | 20% | - Communication and collaboration strategies - Stakeholder identification and analysis |
| Data and Process Understanding in Salesforce | 20% | - Process mapping and optimization - Data modeling concepts in Salesforce |
| Business Analysis Fundamentals | 20% | - Business process analysis and improvement - Role of a Business Analyst in Salesforce ecosystem |
| User Stories and Agile Practices | 15% | - Writing effective user stories and acceptance criteria - Agile/Scrum collaboration with development teams |
Salesforce Certified Business Analyst Sample Questions:
Universal Containers (UC) has several teams working on a new application in Salesforce. Unfortunately, during the release process, it was discovered that the teams had overwritten each other's changes.
What should JC use to prevent this from happening in the future?
- A. Version control system
- B. Code review sessions
- C. Change set deployments
Correct Answer: A π³οΈ
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The VP of sales at Cloud Kicks wants to streamline the lead qualification process to improve the team's productivity and help them reach their target goals. A business analyst (BA) has been assigned to the project to identify the disconnect between the sales and marketing teams' definitions of a qualified lead.
What should the BA focus on?
- A. Scheduling an all-day collaboration workshop with both team to resolve their differences.
- B. Mapping historical lead data from each team and building carts to highlight similarities
- C. Evaluating the team's skills and experiences to determine how the can better align.
Correct Answer: A π³οΈ
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Northern Trail Outfitters is Updating Its customer portal built on Experience Cloud. The team has drafted a user story:
"As a customer, I want to be able to chat with a support agent and view my account, see my orders, and ask questions via the customer port.
What should a business analyst do to improve this user story?
- A. Include specific information about potential Salesforce solutions.
- B. Adjust the goal of the user story to be independent.
- C. Estimate how long it will take the technical team to complete the story.
Correct Answer: B π³οΈ
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A business analyst is working with a new customer on a Sales Cloud implementation. The executive sponsor for the project is new to the company and their role as VP. The sponsor has inherited functional requirements from the previous VP that were gathered 9 months ago. The project start date has yet to be defined. The sponsor wants to use the inherited requirements in lieu of a traditional discovery process.
What is the largest risk with this approach?
- A. The previous VP's requirements may differ from those of the new executive.
- B. The previous VP's requirements fail to meet current formatting standards.
- C. The previous VP's requirements are outside of the Salesforce framework.
Correct Answer: A π³οΈ
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The quality assurance (QA) team at Cloud Kicks is reviewing user stones to write test scripts. The QA team is having difficulty with a specific story where a modification to an existing flow is needed for a custom object.
The QA team is unable to discern what needs to be tested as a result of the updated flow.
What should the business analyst review and revise to provide more clarity to the QA team?
- A. The acceptance criteria of the user story
- B. The who, what, and why of the user story
- C. The definition of done of the user story
Correct Answer: A π³οΈ
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