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Salesforce AI-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Einstein Trust Layer & Security | - Trust Layer & Security Features
| |
| Agent Force Concepts | 30% | - Einstein GPT Integration
|
| Reasoning Engine & AI Actions | - Workflow mastery
| |
| Prompt Engineering | 30% | - Prompt Builder & Template Creation
|
Salesforce Certified Agentforce Specialist Sample Questions:
Universal Containers (UC) wants to deploy an Agentforce Service Agent to support customers via a web experience. UC uses a Digital Experience site and wants to enable messaging for logged- in users. The customer needs to pass the membership number to the agent for which a pre-chat variable is available. What is a required step to connect the agent to the Digital Experience site using Messaging for In-App and Web?
- A. Create an Omni-Channel flow that routes messages to the agent.
- B. Configure MuleSoft to establish a secure API tunnel between the agent and the Digital Experience site.
- C. Configure a messaging Lightning web component using standard or custom Lightning Type for Agentforce.
Correct Answer: A 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
Universal Containers wants to systematically validate agent responses before deployment using a scalable testing process. Which Testing Center approach should the company implement?
- A. Use pilot users in production to flag incorrect responses post-launch.
- B. Manually interact with the agent in Builder until responses seem correct.
- C. Upload a structured CSV test template and run batch test cases in Testing Center.
Correct Answer: C 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
An Agentforce Specialist is creating a prompt template to assist support reps in drafting responses to customer complaints. To ensure the responses are empathetic and helpful, what is a key element to include in the prompt template?
- A. The entire history of the customer's previous interactions with the company
- B. A list of keywords related to customer complaints
- C. A direct instruction to the large language model (LLM) to role-play as a character
Correct Answer: C 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
What is the primary function of the planner service in the Agent system?
- A. Offering real-time language translation during conversations
- B. Generating record queries based on conversation history
- C. Identifying copilot actions to respond to user utterances
Correct Answer: C 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
Which use case is best supported by Salesforce Agent's capabilities?
- A. Enable Salesforce admin users to create and train custom large language models (LLMs) using CRM data.
- B. Enable data scientists to train predictive AI models with historical CRM data using built-in machine learning capabilities
- C. Bring together a conversational interface for interacting with AI for all Salesforce users, such as developers and ecommerce retailers.
Correct Answer: C 🗳️
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