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Avaya 6002.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation and Initial Configuration | 25% | - CM Messaging R6.0 deployment and setup - Avaya Aura Communication Manager R6.0 installation - Server and media gateway integration - License file installation and validation |
| Topic 2: System Administration and Configuration | 25% | - Call routing, coverage, and call handling - Endpoint and station setup - System parameters and feature configuration - CM Messaging mailbox and user provisioning |
| Topic 3: Maintenance and Troubleshooting | 20% | - MWI, messaging, and call quality troubleshooting - Failover, survivability, and fallback procedures - System monitoring and health checks - Alarm and log analysis |
| Topic 4: Features and Applications | 10% | - Messaging features and administration - Advanced communication features - Capacity and performance management |
| Topic 5: Integration and Protocols | 20% | - Integration with Session Manager and System Manager - Trunk configuration and shuffling/hairpining - SIP, H.323, DCP protocols configuration - Network and security configuration |
Avaya Aura(TM) Communication Manager and CM Messaging (R6.0) Implementation Sample Questions:
1. Which two hardware components support CM_survRemote template? (Choose two)
A) S8730 Servers with 8 GB RAM
B) S8800 Servers
C) S8510 Server with 8 GB RAM
D) S8300D Server
2. A customer has selected Avaya Aura CM_survremote_embedded template.
Which Avaya server should be used?
A) S8730 Server 8Gb RAM
B) S8800 Server
C) S8510Server with 8GB RAM
D) S8300D Server
3. A customer has a communication Manager R6.0 system with IP phones and some older TDM phone, and says there is no dial tone for all of the IP phones. All of the hardware has been verified to be working properly.
Which two steps can be taken to identify the cause of problem? (Choose two)]
A) Verify that the TN2602 Media resources circuit pack has the correct IP settings.
B) Verify that the processor Ethernet mode is enabled in the Server.
C) Set a static IP address on a laptop and see if the server can be pined
D) Set a static IP address on a laptop and see if the TN2602 Media Resource circuit pack can be pinged.
4. When using the Avaya Site Administration GSDI interface, which command would be use to built a new telephone set with the extension of 1000?
A) Add set 1000
B) Build station 1000
C) Add station 1000
D) New station 1000
5. Which three statements about CM_Duplex CM 6.0 are true?
A) The S8510 server is not used for duplication
B) S8730 with DAL 2 card does not support server duplication in CM 6.0.
C) Software duplication is available, but hardware duplication is not available.
D) The CM duplex template supports CMM
E) Server duplication is configured via "Failover" option on CDROMs web interface
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: D | Question # 3 Answer: A,D | Question # 4 Answer: C | Question # 5 Answer: A,B,C |






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